Senior Manager Business Process Outsourcing (Nashville, TN)

Gainwell Technologies LLC•Nashville, TN

1d•Hybrid

About The Position

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities. We are only considering candidates local to Nashville, TN at this time.

Requirements

Bachelor's degree higher degree in business administration, information technology, computer technology or related field preferred
Twelve (12) or more years of business process outsourcing, consulting, or systems implementation experience
Eight (8) or more years of leadership or supervisory experience
Experience working with business processes, information technology applications and infrastructure, application delivery, management structures and reporting procedures, and integrating applications
Strong presentation skills, analytical, and business process development, communication, negotiation, leadership, and the ability to identify improvement opportunities and convey understanding to client

Responsibilities

Works with business development and information technology project team members to identify and respond to large, complex potential and current client needs.
Meets with client(s) senior management to develop alliances, convey to client company's understanding of client business and related infrastructure.
Oversees the development of operational strategy, propositions and metrics for large, complex clients.
Oversees contract negotiations in conjunction with business development and application team.
Forecasts future requirements for delivery resources for large contracts.
Oversees vendor analysis and negotiations and manages vendor delivery in accordance with contract specifications.
Oversees the design and development of procedures, practices, documentation for disaster recovery and problem control.
Reviews existing business process outsourcing strategies and proposes changes/new strategies to gain efficiencies, increase quality and reduce costs in all facets of the outsourcing process.
Selects and hires employees.
Trains and evaluates employees to enhance their performance, development, and work product.
Addresses performance issues and makes recommendations for personnel actions.
Motivates and rewards employees including providing salary increases, bonuses and promotions within allocated budgets and company guidelines.
Prepares, recommends and oversees development of operating and personnel budgets.
Monitors spending for adherence to budget plans, develops and recommends variances.
Performs and/or oversees budget analysis.