Operations Manager - Cardiology

BMC Software•Boston, MA

6d•$78,000 - $113,000

About The Position

The Operations Manager provides administrative oversight, business management, and program development for the Cardiovascular Clinic. The role supports optimal patient access, customer satisfaction, and cost-effective practice management, working in a matrix management team with Medical Director(s) and the Nurse Manager. The Operations Manager supervises administrative and non-clinical support staff, monitors managed-care compliance, establishes efficient work procedures and standards, and identifies opportunities to expand patient volume and services while controlling expenses. The position oversees practice operations, patient service and access, fiscal and human-resource management, facilities, regulatory compliance, quality improvement, and program development. It develops business plans, performance standards, management reports, budgets, and operational improvements; oversees registration, billing, charge entry, and revenue-cycle processes; manages staff training and performance; and coordinates practice expansions, construction, and moves. The role also supports marketing and community engagement and performs other duties as needed. The position is full-time.

Requirements

Bachelor's degree or 5–7 years of related work experience.
Three years of management and budget experience.
Ability to work collaboratively in a medical matrix team, represent medical-service needs, and work with physicians across multiple specialties.
Comprehensive knowledge of clinical operations and hospital financial and human-resources policies and procedures.
Understanding of hospital and physician reimbursement, external regulations, and legal requirements.
Strong interpersonal relationship-building skills and ability to mentor, guide, and motivate direct reports by example.
Ability to prioritize and manage multiple projects simultaneously and deliver expected results.
Strong computer skills, including computerized healthcare information systems, word processing, spreadsheets, and presentation applications.
Excellent oral and written communication skills.
Critical-thinking, analytical, and problem-solving skills.

Nice To Haves

Master's degree in Healthcare Administration, Business Administration, or a related field.

Responsibilities

Develop and implement short- and long-range business plans with practices and the management team; meet regularly with clinical leaders and identify operational improvements.
Develop practice performance standards, monitor performance, prepare management reports, and implement corrective steps or cost-effective operational adjustments.
Liaise with hospital departments to resolve operational problems and communicate hospital and practice priorities to staff.
Lead practice personnel meetings, prepare follow-up work plans, and monitor completion of projects and tasks.
Oversee purchasing, supply distribution, inventory control, and use of office and examination space; maintain policy and procedure manuals.
Ensure patient service meets or exceeds standards; gather and respond to patient feedback and complaints, promote prompt and appropriate customer communication, and protect patient confidentiality.
Develop and monitor practice schedules and patient-flow processes; coordinate provider schedules around planned absences and develop strategies to improve patient access.
Oversee registration, insurance eligibility verification, billing, charge entry, coding, charge reconciliation, and related quality controls; ensure compliance with billing protocols and third-party payer requirements.
Conduct registration and billing audits, monitor production and billing-edit reports, resolve errors, and work with the billing vendor to improve accounts-receivable performance.
Develop and monitor operating and capital budgets; prepare financial analysis and benchmarking reports; identify opportunities for financial improvement and control expenditures.
Hire, discipline, and terminate clerical support staff in accordance with hospital policies; interpret and enforce policies and labor agreements, and represent the department at labor-management hearings as needed.
Assess staffing needs, assign and monitor workloads, train and evaluate staff, develop employee training plans, complete performance reviews, provide feedback, and address performance issues.
Approve schedule changes and time-off requests in consideration of staffing needs; resolve wage, benefit, or human-resources issues; oversee payroll and absenteeism documentation.
Coordinate housekeeping, maintenance, repairs, and upkeep of practice areas, equipment, and furnishings.
Develop practice expansion and growth plans, submit them for approval, and implement approved plans; coordinate planning with architects and contractors and manage construction and moves with hospital departments.
Participate in quality-assurance and continuous-improvement activities; support implementation of improvement recommendations and ensure compliance with applicable regulatory and accreditation standards.
Ensure staff complete mandatory training and annual TB testing; report significant patient complaints to the Patient Advocate or Director of Quality Improvement.
Develop and implement marketing strategies, represent practices at community events, and coordinate physician participation in lectures or health fairs.
Follow hospital infection-control, safety, and RESPECT behavioral standards; perform other duties as needed.