Operations Manager – Residential Services

Blue Dot Heating, Air Conditioning•Towson, MD

5d•$100,000 - $125,000•Onsite

About The Position

Blue Dot Services of Maryland, part of the ARS family of brands, is seeking an experienced Operations Manager to lead our residential service team in Forest Hill, MD. This role is ideal for a proven leader who excels at developing employees, driving accountability, improving performance, and creating a positive team culture. While experience leading field service teams is preferred, HVAC experience is not required. We have strong technical resources in place and are looking for a leader who can coach people, improve operations, and deliver results.

Requirements

3+ years of leadership experience managing field employees, technicians, service teams, operations, or similar workgroups
Proven ability to coach, motivate, and develop employees
Experience managing performance metrics and operational results
Strong communication, leadership, and organizational skills
Ability to hold teams accountable while building a positive culture
Valid driver's license with a good driving record

Nice To Haves

Experience in home services, construction, transportation, utilities, facilities, mechanical services, plumbing, electrical, automotive service, or related industries preferred
Experience leading field service teams is preferred, HVAC experience is not required.

Responsibilities

Lead and develop a team of field technicians and frontline leaders
Drive accountability, performance, and employee engagement
Monitor and improve key performance indicators (KPIs)
Partner with dispatch, sales, and operational teams to maximize efficiency
Conduct regular coaching, training, and performance discussions
Support recruiting, onboarding, and retention efforts
Ensure exceptional customer service and operational execution
Manage scheduling, workforce planning, and daily service operations
Help create a culture focused on safety, teamwork, and continuous improvement
Support branch profitability and growth initiatives

Benefits

Competitive base salary of $100,000 - $125,000
Take-home Company Vehicle, Fuel Card, Maintenance Plan
Branch performance bonus opportunity
Weekly pay
Insurance available after 31 days of employment
Low-cost medical insurance (starting at less than $5 per week)
Dental and vision insurance
Health Savings Account (HSA) and Flexible Spending Account (FSA)
401(k) with company match
Paid time off and paid holidays
Company-paid life insurance
Career advancement opportunities with the nation's largest provider of residential HVAC, plumbing, and electrical services