Manager Residential Operations

Ablelight • Hillsboro, OR

5d • Hybrid

About The Position

The primary responsibility is to lead the team that delivers person centered care and services to those we support in a residential setting to fulfill our purpose for existing “We believe the world shines brighter when people with developmental disabilities achieve their full potential.” The role involves managing talent, leading programs, and ensuring person-centered care and services. This includes hiring, onboarding, mentoring staff, developing schedules, and removing barriers to achieve results. The position also involves program leadership, engaging in the admission of individuals, completing documentation, managing budgets and metrics, ensuring compliance with operating procedures and regulations, and managing facilities. A significant part of the role is ensuring timely and comprehensive documentation, tracking and updating Individual Support Plans (ISP/PSP), and communicating with parents and guardians. The role requires delivering person-centered care and services.

Requirements

• High school diploma or GED required.
• Four Years of Supervisory or Case Management Experience (may vary by state).
• Two to three years of previous leadership experience.
• Two to three years of IDD experience.
• Ability to be flexible on hours and residential settings in your local community to assist colleagues and those we serve.

Nice To Haves

• Bachelor's degree preferred, or equivalent four years of relevant IDD experience. (May vary by state requirements)

Responsibilities

• Align the passion and talents of others and create a culture and environment where teams and individuals can thrive.
• Hire, welcome, onboard, and mentor new colleagues on the team.
• Facilitate regular meetings and support required training needed to assure the support, quality, and compliance expectations for the individual we support.
• Develop the schedule for program DSPs and Lead DSPs as required.
• Identify ways to remove barriers, achieve results, and achieve high levels of engagement.
• Actively and intentionally show recognition and appreciation for staff efforts.
• Identify additional training and development needs for all staff as part of Quarterly Connections, coaching in the moment for performance.
• Be the resource for any DSP and Lead DSP colleagues, persons we support, or parents & guardians in the home if local home efforts to resolve a topic are not successful.
• Demonstrate positive leadership behaviors leading the way through individual behaviors & example to develop individuals, empower teams, and promote collaboration.
• Effectively engage in the admission of individuals supported with the completion of Person Focused Worksheet (PFW), individual support plans (ISP / PSP) documentation and any other required procedures and documentation.
• Complete required Medicaid redeterminations and renewal submissions.
• Positively influence the program with a focus on budget and metrics to grow residential services and to achieve our balanced scorecard results by maintaining a strong and collaborative working partnership with all colleagues, leadership, PWS, and parents & guardians.
• Ensure standard AbleLight operating procedures and any related state and local regulations and expectations are implemented consistently and in collaboration with operational leaders and colleagues across the homes in your area of accountability.
• Manage facilities and property through regular home inspections and vehicle maintenance.
• Complete all individual training and development and manage the training compliance of direct reports required by local, state, federal and AbleLight policies and procedures.
• Bring recommendations forward related to quality and process improvements for our employees and those we serve to enhance standard operating.
• Ensure timely, comprehensive, and objective documentation both personally and for direct reports through the review of entries into our health information technology, human resource technology.
• Track, monitor and update Individual Support Plans (ISP/PSP) created in collaboration with the person we support, parents & guardians, external clinical or local/state representative & providers, internal partners in nursing and quality, and operational leadership.
• Responsible for Parent Guardian communication and documentation.
• Deliver person centered care and services to those we are blessed to serve.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED