HOT179 Operations Manager

SHAMIN HOTELS MASTER • Glen Allen, VA

9d • $20 - $20 • Onsite

About The Position

The Hotel Operations Manager oversees the daily operations of all core rooms division and guest-facing departments. This includes Front Office, Housekeeping, Guest Services, Maintenance, and often coordinating closely with Food & Beverage. The primary goal is to balance flawless guest satisfaction with strict operational efficiency and team morale.

Requirements

• Typically 3–5 years of hotel supervisory or management experience, such as Front Office Manager or Executive Housekeeper.
• High proficiency with Property Management Systems (PMS) like Opera, HMS, or Cloudbeds, alongside standard inventory and scheduling software.
• Exceptional crisis management, emotional intelligence, and the ability to stay calm when multiple things go wrong at once.
• Ability to stand, walk, and remain active for extended periods of up to an entire 8 to 10-hour shift.
• Frequently ascend and descend stairs, navigate tight back-of-house corridors, and move across large properties quickly.
• Regular lifting, carrying, pushing, and pulling of objects up to 30 pounds, such as luggage, linen carts, or supply boxes.
• Full physical mobility to bend, stoop, kneel, and reach high or low spaces during room and property inspections.
• Possess the visual acuity and focus to inspect rooms for cleanliness details and review fine print on financial and digital property management reports.

Nice To Haves

• Bachelor’s degree in Hospitality Management or Business Administration is preferred, though equivalent industry experience is highly valued.

Responsibilities

• Ensure all departments deliver service that meets or exceeds company and brand quality metrics.
• Actively interact with guests, handle escalated complaints gracefully, and implement strategies to boost satisfaction scores.
• Conduct daily inspections of public spaces, guest rooms, and back-of-house areas to ensure immaculate cleanliness, safety, and visual appeal.
• Hire, train, mentor, and schedule department heads and supervisors.
• Foster a positive, collaborative working environment to keep turnover low and service quality high.
• Conduct regular evaluations and handle disciplinary actions or promotions fairly.
• Manage labor costs—the highest variable expense in hotels—by aligning staffing schedules with occupancy forecasts.
• Monitor operational budgets, approve department expenses, and help control waste and loss.
• Oversee relationships with third-party contractors such as linen services, outsourced security, or deep cleaning crews.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED