Operations Manager

Pinnacle Propane•Wylie, TX

1d•Onsite

About The Position

Pinnacle Propane provides propane fuel and related equipment to residential, commercial, and wholesale customers, including the sale and lease of propane storage tanks. At Pinnacle Propane, we pride ourselves on delivering safety, reliability, and exceptional customer service. Our commitment to innovation and sustainability positions us as a trusted partner for residential, commercial, and industrial propane solutions. Join us in making a difference in our community by providing top-notch propane services that power homes and businesses. We value our employees and offer a comprehensive benefits package to support your well-being and work-life balance. The Operations Manager’s responsibilities include but not limited to – planning, assigning, and directing work; addressing complaints and resolving problems; coordinating product flow from the storage facilities to the customers; utilizing proper transportation and scheduling that is compliant with DOT regulations. They are locally representing Pinnacle Propane, ensuring that operations are done in accordance with its safety and compliance policies. The Operations Manager will supervise a combination of operations supervisors, drivers, service technicians and yard hands within a well-defined district. They will carry the responsibility for an efficient and safe operation of the bulk storage facilities, as well as the cylinder dispensers and/or depots. Lastly, they will be site director for the manned sites, where customer care representatives are present. This includes the wellbeing of the representatives but excludes the supervision of the job execution of those customer care representatives, which is the responsibility of the customer care supervisor.

Requirements

Bachelor’s degree or 10+ years of relevant experience
Previous supervisory or managerial experience
Strong problem-solving skills
Ability to thrive in a changing environment and deal with ambiguity
Operationally focused with ability to think strategically and deliver tactically
Solid time management skills: ability to handle multiple projects, meet deadlines and function independently and efficiently in a fast-paced environment
Strong attention to detail, ability to communicate clearly, verbally and written with employees at all levels

Nice To Haves

Forklift certification is preferred
CDL and Hazmat license preferred

Responsibilities

Ensure that the values and purpose of Pinnacle are being respected and lived by.
Ensures doing good business in line with the company’s code of conduct and its ethics and compliance policies.
Understands and works within the Pinnacle Strategy and the company Operations Strategy.
Demonstrates visible safety leadership.
Implements and carries out all aspects of the Pinnacle’s Visible Felt Leadership roadmap.
Actively entertaining a cross-functional partnership with the Safety Team.
Assuring that drivers, service technicians and yard hands are compliant with all company and regulatory training.
Assures that all company and regulatory standards are met for all locations.
Oversees and/or executes the Operational Discipline and Safety process directives of the company.
Supports operations supervisors, drivers, service technicians and yard hands with Pinnacle’s 9 Life Savings rules, General Safety habits and the CARE - 7 steps to zero, within their daily tasks.
Conduct and document regular safety meetings with all staff as required.
Help determine the necessary resources needed in distribution and technical services to meet customer needs.
Recruit, interview, select, train, and motivate their direct reports.
Provide training for drivers on handheld computers to ensure the proper use and correct completion of deliveries.
Provide technical training for service technicians to ensure execution of their tasks.
Provide clear instructions and training to yard hands to assure seamless execution of the cylinder filling, yard maintenance and in cases technical assistance.
Support all operations supervisors, drivers, service technicians and yard hands to improve their job execution.
Provide regular supervision and guidance to assigned operations supervisor(s) on staff.
Monitor Drivers Logs and DVIR’s daily to assure that drivers comply and meet regulations.
Organize and manage day to day operation of distribution and service technician personnel to ensure a high level of customer service.
Schedule transportation for all runs to depots and communicate needs to the production facility.
Prepare, approve, and process payroll for staff.
Ensure proper expense control for each driver and service tech.
Manage and be responsible for the district budget and financial statement.
Bi-annual ride with all delivery drivers to instruct, monitor, and motivate the employees to reach their full potential.
Test new drivers to ensure that the proper paperwork is completed before they are released to drive independently.
Maintain delivery equipment to meet company standards and comply with DOT regulations.
Audit vehicle paperwork and inspect depots for compliance.
Maintain DOT vehicle files for each piece of equipment and maintain equipment according to DOT regulations and company procedures.
Ensure driver DOT files are maintained and updated as needed utilizing our web-based company, JJ Keller.
Communicate route needs and changes daily to Routing Coordinators.
Conduct Month end inventories to include propane, fuel, cylinders, cages and parts.
Seek efficiency opportunities in operations through continuous improvement.
Ensure schedules are maintained to keep deliveries on schedule to meet customer expectations
Understand the local customer base and how the operations team can help satisfy the demands
Locally partner with Customer Service to understand and act upon customer requests.
Partner with Commercial Sales team on customer initiatives within the district to support profitable growth.
Support the Area Director, when called upon, in other districts within the area.
Identify and participate in opportunities to support the company in other areas for network initiatives or urgent activities.