OPERATIONS MANAGER (EVS) 2nd Shift- Charlotte, NC

Compass Group•Charlotte, NC

1d•$50,000 - $52,000•Onsite

About The Position

The Operations Manager assists in directing and overseeing the department’s support services operations. The role coordinates frontline associates and serves as a liaison between administration and unit departments to provide a high level of service. This position includes travel between facilities to support operational excellence, consistent service delivery, and compliance with organizational and regulatory standards.

Requirements

Four years of support services, military, housekeeping, and/or facilities maintenance experience.
At least one year of supervisory experience in a support services-related field with substantial customer or client contact.
Ability to communicate effectively in writing and oral presentations.
Ability to multitask and establish priorities.
Ability to maintain organization in a changing and stressful environment.
Initiative, responsibility, flexibility, and leadership.
Thorough knowledge of contract administration and office procedures.
Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, and Outlook, and the internet.

Responsibilities

Establish and annually review standards and work procedures for all staff.
Plan work and staffing schedules and assign areas of work to ensure adequate services.
Assist with interviewing, hiring, and training new associates.
Orient, develop, and supervise supervisory and housekeeping staff.
Conduct regular inspections and make recommendations to the facility.
Prepare monthly reports on goals, accomplishments, and future plans.
Provide staff education and continuous training.
Communicate with staff, administration, and other departments.
Coordinate outside services, including pest control, window cleaning, medical and solid waste, document destruction, and recycling.
Travel between facilities to support operational excellence, service consistency, and compliance.