Operations Manager - Bolder Advocacy

Alliance for Justice•Washington, DC

1d•$78,275 - $86,785•Remote

About The Position

The Operations Manager for the Bolder Advocacy (BA) program plays a critical role in enhancing the day-to-day operations of the BA program. This position is responsible for the seamless coordination of logistics of BA's core programmatic services, including workshops, technical assistance, and resources. Additionally, this position supports the Senior Director of Bolder Advocacy Operations and Evaluation in coordinating tasks related to BA’s portfolio of grants and contracts, as well as strategic partnerships, including tracking deliverables, coordinating logistics, and preparing briefing materials. This position reports to the Senior Director of Bolder Advocacy Operations and Evaluation, and works remotely. Regardless of where the employee is based, they will be expected to participate and travel to work-related events, as needed.

Requirements

Demonstrable track record (3-5 years of relevant experience) of providing administrative and/or program support
Nonprofit and/or public interest organization experience a plus
A team player with excellent interpersonal skills; brings a great attitude, patience, and a sense of humor to the workplace
Strong collaborator who is able to adapt quickly to changing situations
Proactive initiative to build technical skills and take on additional areas of responsibility with minimal oversight
Excellent organizational skills, including attention to detail and ability to manage multiple tasks at the same time
Demonstrates creativity, initiative, and judgement to manage own workload and support the BA team
Exceptional computer skills, particularly Microsoft Office 365 (Outlook, Word, SharePoint, etc.)
Willingness to learn/implement new software/tech platforms quickly
Commitment to AFJ / AFJ Action's mission and goals
Commitment to cultivating an organizational culture that is equitable, inclusive, and respectful

Nice To Haves

Bachelor's degree preferred but not required

Responsibilities

Coordinates workshops from start to finish with BA program staff, including the initial intake process, intro/screening calls, price determination, scheduling, registration, invoicing, and other logistical support
Provides excellent customer services for member, partner, and other nonprofits and foundations seeking support from the BA program
Monitors BA program inboxes for technical assistance and other requests, and directs those requests to the appropriate BA program team members
Manages the annual public webinar series, including scheduling, logistical, and technical support
Manages the on-demand webinar program, including coordination and development of content, logistical, and technical support
Provides support for tracking deliverables and logistics related to BA’s portfolio of contracts and grants, including setting reminders and updating task statuses in ClickUp, and flagging upcoming deadlines for program leadership
Prepares internal briefing documents summarizing BA’s work with partners and funders ahead of key meetings, as needed
Drafts scopes of work and contracts for review by BA program leadership
Supports program leadership in tracking deliverables and logistics related to BA’s strategic partnerships, including scheduling workshops, tracking deliverables, and providing other logistical support, as needed
Serves as the point of contact for the Membership and Outreach team regarding planning BA’s work related to quarterly member events, etc.
Maintains internal data tracking systems in EveryAction, ClickUp, and other platforms with a high degree of accuracy and minimal oversight
Performs regular database maintenance, including data entry and data quality assurance
Uses and analyzes data about BA program to generate reports
Assists BA program leadership with the development and implementation of operational systems and processes
Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and/or participating in professional organizations
Supports AFJ’s commitment to advance equity in all aspects of the organization, helping to create an organizational culture that is inclusive, respectful, and equitable
Other duties as assigned