Operations Manager

Ferguson Enterprises•Groveport, OH

26d•Onsite

About The Position

Ferguson, a Fortune 500 company, is seeking an Operations Manager to lead the Groveport branch's business operations. This role is crucial for maintaining the company's reputation for extraordinary service and operational integrity. The Operations Manager will support a team of over 30 associates and collaborate with the Branch Manager and other key leaders to strengthen the company culture and ensure day-to-day business processes run smoothly. Ferguson is committed to building better infrastructure, homes, and businesses through quality supplies and a proactive approach to problem-solving, adaptation, and growth.

Requirements

3-5 years operations experience in a production/fabrication facility.
Ability to apply knowledge and skills with understanding of external environment factors.
Experience providing expert advice, coaching, and counseling within field/function area.
Exceptional ability to organize and prioritize work.
Strong written and verbal communication skills.
Demonstrated ability to develop and deliver effective presentations to groups at multiple levels of the organization (associates, branch leaders, GMs, etc.).
Proficient in Microsoft Office software (Outlook, Teams, Word, Excel, PowerPoint, Access, etc.).
Ability to effectively use Ferguson's inventory and logistics system (Trilogie).
Outstanding organizational and leadership skills to effectively respond to urgent situations.

Responsibilities

Implement and maintain company policies.
Implement operational efficiency improvements, including standardization of systems, quality control, safety, site selection, facility design, and customer satisfaction.
Manage the internal audit process to ensure compliance with organizational standards.
Identify and implement process improvements based on experience and findings.
Develop and recommend specific courses of action based on data analysis for data-driven decisions.
Maintain the safety and security of the Branch in accordance with OSHA standards and company policies.
Support the development of branch leadership through coaching and mentoring.
Lead associates, implement processes, and policies to profitably maintain and grow market share, sustain customer loyalty, and provide growth opportunities.
Identify new opportunities for cost savings.
Facilitate and develop standard operating procedures.
Participate in leadership meetings and represent associate concerns, policies, and guidelines to the management team.
Conduct regular associate and branch leadership meetings to promote change leadership and continuous improvement.
Represent the organization to customers, associates, and leadership as needed.
Collaborate with the shared purchasing center to assist in managing purchasing and inventory control activities.
Grow market operations through facility additions, changes, and HR moves to promote growth.
Manage facility maintenance needs or changes for business and market needs.
Conduct Business Process Reviews to manage locations to meet company goals in accordance with process and inventory requirements.
Advise and support business unit, district, waterworks division, and company initiatives.