Operations Manager

Camping World•Surprise, AZ

3d•Onsite

About The Position

Camping World is seeking an Operations Manager for our growing team. This role is responsible for maximizing installation sales, installation fees, and service fees by ensuring quality and timely product installations and repairs. The Operations Manager will supervise daily Service Department activities and shop personnel, providing support with technical installations and training employees on new products and safety procedures. This position involves monitoring and reviewing work schedules, customer feedback, technician productivity, and labor control reports, as well as tracking monthly departmental results and reviewing the departmental budget with the Service Manager. The goal is to maximize installation sales and fees while ensuring productivity standards are met. The role provides 'cradle to grave' customer service, may involve answering phones, and performing other miscellaneous duties as assigned, including cross-training for other roles.

Requirements

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
Ability to handle multiple tasks, plan and prepare work schedules for optimum coverage
Ability to communicate in a professional and tactful manner
Ability to prioritize work assignments & analyze and write reports
Ability to provide accurate and helpful information to customer
Ability to handle problems and facilitate successful outcomes
Willingness to accept additional tasks, duties and/or direction from management
Some supervisory experience preferred
Basic math skills
Comprehensive knowledge of product installation activities
Working knowledge of the activities, methods, procedures and policies of a Service Department environment
General knowledge of products, installation schedules, product prices and current sale items
Forklift experience/certification preferred or ability to be certified required
Valid Driver's License Required
May lift up to 25 lbs. and/or move up to 50 lbs. with assistive devices
Prolonged periods of standing, stooping, crawling, and bending
Exposure to heights and hazards related to working with electrical and welding equipment
Environmental conditions include heat, cold, humidity, noise, dust and wetness

Nice To Haves

Forklift experience/certification preferred or ability to be certified required

Responsibilities

Maximizes installation sales, installation fees and service fees through ensuring quality, timely product installations and repairs
Supervises daily Service Department activities
Supervises shop personnel providing support with technical installations
Trains employees on new products and safety procedures
Monitors and reviews work schedules, customer letters and comments, technician productivity and labor control reports
Tracks monthly departmental results
Reviews departmental budget with Service Manager to maximize installation sales and fees
Assures productivity standards are met
Provides "cradle to grave" customer service
May answer phones and provide assistance
Maintains a safe work area for customers and coworkers
Performs other miscellaneous duties as assigned
May cross train to perform other duties