Operations Manager (Resource Management)

Whirlpool • Chicago, IL

6d • $55,900 - $111,800 • Onsite

About The Position

Whirlpool Corporation is seeking an Operations Manager (Resource Management) to own talent allocation, capacity modeling, and workload balancing across multidisciplinary teams in its in-house creative organization. The role partners with Program Management, Senior Operations Managers, and cross-functional discipline leads to turn project demand into staffing plans while supporting team health and company utilization targets. It ensures projects are staffed with the right talent at the right time, balancing resource availability with delivery milestones. The position is on-site five days per week and reports directly to the Head of Operations.

The role also maintains resource-planning frameworks and reporting, coordinates external staffing workflows, and oversees the operational logistics and timeline for industry award submissions. Compensation is $55,900–$111,800 plus an annual bonus.

Requirements

• Bachelor’s degree.
• At least 5 years of professional experience in project management, creative operations, or resource planning within a creative agency, studio, or consultancy environment.

Nice To Haves

• Strong understanding of creative, production, and project workflows, including the ability to distinguish creative specializations for accurate staffing.
• At least 3 years of experience with dedicated resource-management platforms such as Workfront, Resource Management by Smartsheet/10,000ft, or Monday.com, and advanced spreadsheet modeling.
• Ability to build consensus across competing priorities while navigating changing project pipelines and incomplete data.
• Proven ability to identify process friction, drive continuous improvement, and establish scalable handoff and tracking standards.
• Confidence addressing staffing trade-offs, maintaining operational boundaries, working with minimal direction, and presenting data-backed solutions to senior department leads.

Responsibilities

• Allocate talent across brands and disciplines, including project management, creative, and production, based on skills, availability, and business priorities.
• Partner with Program Management during project intake to assess capacity feasibility and validate delivery milestones against current bandwidth.
• Forecast short- and long-term capacity needs using annual scope forecasts and project-demand pipeline data, identifying skill and headcount gaps in advance.
• Monitor planned allocation data and rebalance active workloads to keep teams aligned with utilization targets.
• Maintain and improve operational frameworks for resource requests, project handoffs, and initiative tracking.
• Audit timesheets, track team paid time off, and deliver weekly utilization reports.
• Manage the operational logistics and end-to-end timeline for industry award submissions, including deadlines, asset collection, and team bandwidth for case-study preparation.
• Coordinate external staffing workflows, including onboarding, offboarding, and allocation tracking.

Benefits

• Generous benefits package
• Whirlpool employee discount
• Fitness reimbursement programs
• Educational reimbursement programs
• Kitchenettes
• Always On Flexibility
• Two weeks of work from anywhere per year, in minimum one-week increments
• Four weeks of paid sabbatical leave after every five years of service
• Renovated office space at Saint Joseph/Benton Harbor locations
• Free coffee at Saint Joseph/Benton Harbor locations
• Biking and walking trails at Saint Joseph/Benton Harbor locations
• Access to The Eddy Early Childhood Center, depending on availability and at additional cost
• Annual bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level