Operations Manager

Done Right Hood & Fire Safety•New York, NY

19d

About The Position

We are a rapidly growing service organization with operations throughout the Tri-State area and an expanding presence in Florida. Our reputation is built on reliability, responsiveness, accountability, and exceptional customer service. As we continue to scale, we are seeking an experienced and strategic Operations Manager to help lead our next phase of growth. This is a unique opportunity for a proven operational executive to partner directly with ownership, strengthen organizational infrastructure, and drive performance across a multi-location service-based business. If you are a hands-on leader who thrives in fast-paced environments and has a track record of building high-performing teams, improving operational efficiency, and creating accountability across departments, we want to hear from you. As Operations Manager, you will serve as the senior operational leader of the organization, overseeing day-to-day business operations while ensuring alignment between strategy and execution.

Requirements

10+ years of progressive leadership experience in operations, executive management, or general management roles
Proven success leading multiple departments and cross-functional teams
Experience within service-based, field service, facilities management, construction, maintenance, logistics, or similarly operationally intensive industries
Strong background managing both office and field operations
Demonstrated experience building scalable operational systems and processes
Experience utilizing KPIs, scorecards, reporting systems, and accountability frameworks
Strong organizational, analytical, and problem-solving skills
Exceptional leadership, communication, and team development abilities
Ability to drive execution while maintaining a strategic, big-picture perspective

Nice To Haves

Experience implementing or operating within an EOS (Entrepreneurial Operating System) environment
Experience leading organizations through periods of rapid growth and expansion
Multi-location operational leadership experience

Responsibilities

Lead and oversee the daily operations of the organization
Provide leadership across multiple departments, including: Operations, Scheduling & Customer Service, Estimating & Purchasing, Inventory & Procurement, Field Operations, Administrative Functions, Finance Coordination
Partner closely with ownership on strategic planning, growth initiatives, and organizational development
Drive adoption and execution of EOS (Entrepreneurial Operating System) principles and accountability structures
Develop and manage KPIs, scorecards, dashboards, and performance reporting systems
Establish scalable processes and operational frameworks to support company growth
Lead, mentor, and develop department managers and leadership teams
Foster a culture centered on ownership, accountability, urgency, and continuous improvement
Identify operational challenges and implement solutions that improve efficiency, productivity, and profitability
Ensure consistent execution of company goals, priorities, and service standards across all locations