Operations Manager - Saginaw

MOBILE MEDICAL RESPONSE INC•Saginaw, MI

About The Position

The Operations Manager oversees positions and functions within Education, Quality Assurance, Marketing & Branding, and Employee Engagement. The role is responsible for fostering MMR’s culture of high accountability and employee engagement, building trust-based relationships with employees, and coaching and developing leaders for team building, succession planning, and engagement. The manager collaborates respectfully with team members, promotes innovation and effective problem-solving, and maintains high-quality relationships with customers, patients, and community leaders. The position actively contributes to financial targets for the market or department, monitors performance against targets, meets or exceeds budgets, and addresses shortfalls with timely solutions. It helps shape organizational strategies focused on being the provider and employer of choice, working with the Medical Director, leadership, and staff to support operational quality, educational experiences, organizational culture, and marketing and branding. The manager creates, measures, and monitors operational performance standards and is accountable for established outcomes and goals. Most work takes place in a typical office setting, with daily exposure to other department areas. Work is generally indoors, though occasional outdoor work may occur. The position requires availability for emergency recall 24 hours a day, flexibility in schedule, and response to mass casualty, disaster, or other large-scale events affecting the division, as well as support for other divisions when required.

Requirements

Currently licensed in Michigan as a Paramedic at minimum; IC is preferred.
Must have 3–5 years of supervisory experience.
Must be available for recall 24 hours a day for emergency situations.
Must respond to mass casualty, disaster, or large-scale events impacting the division and support other divisions as required.
Must possess FEMA NIMS IC-100.b, 200.b, 700, and 800.b upon hire.
Must obtain NIMS ISC 300 and 400 within one year.
Must possess and maintain a valid Michigan driver's license and an acceptable driving record under MMR's insurance carrier requirements.
Must be able to drive in accordance with MMR standards and pass written and road driver examinations.
Knowledge of clinical skills in basic and advanced life support.
Ability to exercise authority logically and consistently and objectively and accurately evaluate subordinate performance.
Knowledge of rules, regulations, and laws pertaining to EMS and ambulance operations.
Ability to delegate effectively and communicate effectively in spoken and written English.
Ability to remain calm under pressure, gain respect from others, identify problems before they occur, and effectively handle stressful situations.
Knowledge of business, management, and fiscal skills, with demonstrated ability to implement them.
Advanced computer skills, including use of a PC with a Windows operating system.
Ability to operate office equipment, including a copier, fax machine, scanner, monitor, multiline telephone, printer, typewriter, and calculator.
Typing, data-entry, electronic-filing, and document-retrieval skills.
Proficiency with Microsoft Excel, EMS reports, and EPCR.
Knowledge of key concepts and variables defining the ambulance industry, including critical issues, economic vulnerabilities, measurements, and information sources.
Knowledge of MMR's strategy, structure, networks, financial position, and systems.
Must complete initial and annual Bloodborne Pathogens Training.
Must be at least 18 years old.
Suitable dexterity to operate standard office equipment; ability to stand or sit for extended periods and lift at least 15 pounds.

Nice To Haves

IC qualification is preferred.
Bachelor’s degree in business, EMS, or a related field; a master’s degree is preferred.

Responsibilities

Oversee positions and functions within Education, Quality Assurance, Marketing & Branding, and Employee Engagement.
Promote MMR’s culture of high accountability and employee engagement through actions and interactions throughout the organization.
Build relationships with employees based on trust and respect.
Coach and mentor future leaders; identify and develop leaders for team building, succession planning, and engagement.
Participate collaboratively in the team and prioritize team functionality.
Address challenges with innovation and creativity and foster growth and change proactively.
Maintain positive relationships with customers and patients and cultivate relationships with community leaders.
Help create financial targets for the market or department and regularly monitor actual performance against targets.
Meet or exceed budget targets and proactively address shortfalls with timely, creative solutions.
Determine departmental needs and develop strategies while exercising good judgment and integrity.
Suggest organizational strategies focused on provider of choice and employer of choice.
Work with the Medical Director, leadership, and staff to support quality operations, outstanding educational experiences, and a strong internal culture.
Support the marketing and branding of the organization's culture.
Meet established outcomes and performance goals.
Create, measure, and monitor operational performance standards.
Respond to mass casualty, disaster, and large-scale events impacting the division and support other divisions as required.
Be available for emergency recall 24 hours a day and maintain schedule flexibility to meet company demands.