Operations Manager

Ulta Beauty, Inc. • Town of De Witt, NY

10h

About The Position

The Operations Manager (OM) leads in accordance with Ulta Beauty’s mission, vision, and values to develop a high-performing team that consistently supports store sales growth. The OM leads Task Associates and the Merchandise Manager and supports retail store operations, including realignments, planograms, and inventory life-cycle processes. The role drives store performance through sales and inventory results, operational compliance, talent acquisition and development, and consistent execution of procedures and standards. It calls for operational excellence, a results-oriented approach, adaptability in complex situations, and the ability to lead, influence, and develop a team.

The OM supports store goals and profitability, oversees scheduling and workload in coordination with the General Manager, reviews operational and financial results, and delivers guest services such as makeup applications, skincare analysis, and product demonstrations. The role attracts and develops talent, fosters an inclusive and collaborative team, supports training and performance development, and builds vendor partnerships. The OM also ensures compliance with company policies, executes merchandising and inventory processes, manages store supplies and ordering, protects company assets, and communicates business trends and operational needs to field leadership.

This is a full-time role with a flexible schedule that includes days, evenings, weekends, and holidays. The employee must be available for Sunday and Monday shifts and attend corporate business meetings and conferences. The work involves continuous mobility around the store, frequent bending and reaching, continuous lifting or moving of up to 25 pounds, object handling, and frequent use of computers and telephonic devices. The stated pay range is $24.00–$31.00 per hour, with eligible associates having the opportunity to earn additional compensation under the company bonus plan. Full-time positions are eligible for paid time off and health, dental, vision, life, and disability benefits.

Requirements

• 2–3+ years of fast-paced retail management or other relevant work experience.
• Financial management experience, including driving sales, interpreting reports, managing payroll budgets, and controlling expenses.
• Retail management ability, including monitoring inventory, achieving operational excellence, driving service culture, and executing merchandising directives.
• Leadership experience attracting, developing, and motivating talent; adapting to change; building collaborative relationships; and leading and influencing a team.
• Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
• Excellent written and verbal communication skills.
• Strong collaboration and interpersonal skills.
• Strong organizational skills and ability to manage multiple tasks.
• Ability to react under pressure, use sound judgment in ambiguous situations, and remain flexible and adaptable.
• Availability for a flexible full-time schedule that includes days, evenings, weekends, and holidays, including Sunday and Monday shifts.
• Ability to attend corporate business meetings and conferences.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Promote accountability for store goals involving retail and service sales, guest loyalty, payroll, omnichannel performance, and retail shrink.
• Drive profitability through operational excellence, sales growth, and expense control.
• Use store forecasts and payroll budgets to support scheduling and workload completion, communicating staffing needs to the General Manager.
• Review and respond to financial and operational reports, store visit results, and audit results.
• Use company programs, tools, and resources to improve store performance.
• Perform makeup applications, skincare analysis, and product demonstrations for guests.
• Stay informed about industry trends, products, and services and their ingredients and benefits.
• Maintain regular attendance and hold associates accountable to the attendance policy.
• Attract, hire, and retain diverse talent and address staffing needs and open positions.
• Build an engaged team through collaboration, communication, and work prioritization.
• Create an inclusive environment that encourages associate growth and engagement.
• Support professional development through training, feedback, coaching, performance reviews, succession planning, and individual development plans.
• Participate in ongoing training, including brand and category education, and ensure direct reports do so as well.
• Build professional vendor partnerships to support shipment and planogram expectations.
• Model operational excellence by working alongside leaders, setting priorities, providing direction and support, and sharing best practices.
• Execute the Guest Engagement Leader program and coach associates to deliver helpful guest experiences and meet store performance goals.
• Ensure compliance with company policies, procedures, standards, and dress code.
• Oversee operational execution, including ad sets, visual sets, planograms, realignments, and inventory life-cycle processes.
• Use the scheduling tool to adjust schedules and manage attendance during manager-on-duty shifts.
• Use the task management tool to prioritize and complete workload, including resets, pricing updates, inventory tasks, cleaning, and replenishment.
• Manage service, boutique, and store supply inventory and ordering within allocated budgets.
• Protect company assets and minimize loss by maintaining safety, inventory control, cash management, and loss prevention standards.
• Execute inventory control processes, including handling known theft, damages, hazardous waste, adjustments, and returns, and complete theft reporting as needed.
• Support adoption of company initiatives and technology, communicate expectations, and ensure store tasks are completed.
• Communicate business trends, opportunities, events, operational challenges, merchandise needs, and competitive conditions to field leadership.

Benefits

• Paid time off for eligible full-time associates.
• Health insurance for eligible full-time associates.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Disability benefits.
• Opportunity for eligible associates to earn additional compensation under the company bonus plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed