Operations Manager
The Cavco Family of Companies•Amarillo, TX
About The Position
The Operations Manager is responsible for completing all business processes and operations in the Retail Sales Center. In addition, the Operations Manager regularly meets with customers, inspectors, factory reps, and contractors while coordinating and scheduling improvements to reach a goal of 100% customer satisfaction. Bilingual-Spanish preferred.
Requirements
- Bilingual-Spanish preferred.
Responsibilities
- Evaluating PHV initial sales agreements against final finance documents.
- Creating final sales agreements to coincide with the finance documents.
- Making changes to sales agreements at the closing table if there are issues and then reprinting and closing customers with revised documents.
- Gathering additional lender required items in order to accomplish the funding of the deal for PHV.
- Gathering bids through project completion.
- Identifying the best vendor for each individual project.
- Switching vendors if not satisfied with work quality or progress.
- Altering the scheduling of vendor work based on changes in customer or company priorities.
- Holding vendors accountable to written work estimates if there are discrepancies.
- Searching for recommended new vendors or for the elimination of poor quality vendors.
- Providing management with evaluation reports of both internal and external customers and making recommendations on process improvements.
- Arranging, modifying, and authorizing service via factories or vendors for the sole purpose of customer satisfaction and contract completion.
- Altering the schedule or scope of work for customer service.
- Directly communicating with dissatisfied customers and negotiating solutions with them.
- Escalating issues to upper management if the cost is substantial or advice is needed on how to communicate on a specific situation.
- Making recommendations to management based on the facts when needing to reply to a customer or to a government body for conflict resolution.
- Updating deal tracking and deal status reports based on their own assessment of the deal.
- Using company applications to update information missing from deals as seen fit.
- Properly reviewing costing for the payment of commissions.
- Entering key information utilized for paying commissions.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
