Operations Manager
About The Position
The Operations Manager oversees all roofing production operations from post-sale release through project completion, ensuring jobs are completed safely, efficiently, on schedule, and to company standards. This role leads production and field operations teams, supports subcontracted crews, and drives operational consistency, customer satisfaction, and overall production performance. The Operations Manager serves as a hands-on operational leader and player-coach, partnering closely with field teams, office staff, and company leadership to troubleshoot issues, improve processes, and support company growth. This role is focused on operational execution and team leadership not sales, pricing strategy, subcontractor rate negotiations, or company budgeting. The role is based in Clackamas, OR, and involves both in-office and in-the-field leadership in the surrounding territory, including visiting projects. A company vehicle and gas card are provided.
Requirements
- 5+ years of roofing, construction, or production management experience
- Strong leadership, communication, and problem-solving skills
- Experience managing teams, schedules, and operational priorities
- Proficiency with ServiceTitan or similar operational software
- Valid driver’s license with clean driving record
Nice To Haves
- Experience managing subcontracted installation crews
- Prior experience in roofing production or operations leadership
- Understanding of production metrics, job costing, and operational performance
Responsibilities
- Lead daily production operations to ensure jobs are completed safely, efficiently, and to company standards
- Manage and support production staff, including Install Managers, Production Administrators, warehouse operations, and subcontracted crews
- Serve as the primary operations point of contact for customers, issue resolution, and overall satisfaction
- Troubleshoot operational, scheduling, quality, and profitability issues and partner with GM on improvements
- Collaborate with sales and leadership teams to plan job capacity, scheduling, and operational priorities
- Hire, onboard, coach, and develop production team members to support operational growth and accountability
- Lead weekly production meetings and maintain clear communication across field and office teams
- Oversee ServiceTitan (CRM) workflows, job costing accuracy, operational reporting, and production processes
- Monitor production metrics and drive efficiency, quality, customer experience, and profitability
- Ensure warehouse operations, materials, and logistics support seamless project execution
- Provide hands-on operational support and step into responsibilities as needed to maintain workflow continuity
- Represent the company at community events, partnership functions, and industry-related activities
- Ensure compliance with company safety standards, operational procedures, and quality expectations
Benefits
- Health, Dental, and Vision Insurance
- 401(k) with company match
- Company sponsored Life and AD&D coverage
- Paid Time Off
- Opportunities for growth and on-the-job training
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
