Cui-Operations Manager
About The Position
Telecommunications Operations Manager Lead Operations. Develop Teams. Drive Results. At CUI Cable , we're not just growing—we're expanding our footprint and investing in exceptional leaders who can help shape the future of telecommunications. We're seeking a Telec ommunications Operations Manager who thrives in a fast-paced environment, excels at leading people, and has a passion for delivering operational excellence. This is an opportunity to lead high-performing teams, improve processes, and make a measurable impact on our customers, employees, and business. If you're an experienced telecommunications leader who enjoys developing talent, optimizing operations, and driving performance, we'd love to meet you.
Requirements
- 10+ years of telecommunications, cable, or broadband operations experience.
- Proven leadership experience managing technicians, supervisors, dispatch, or field operations teams.
- Experience overseeing multiple projects, workforces, and operational priorities simultaneously.
- Strong knowledge of installation, service, and field operations within the telecommunications industry.
- Experience with Cox Communications operations is highly preferred.
- Excellent communication, organizational, and problem-solving skills.
- Strong analytical mindset with experience using operational metrics and KPIs to drive performance.
- Valid driver's license with an acceptable driving record.
Responsibilities
- Oversee the daily operations of one or more markets while ensuring exceptional customer service, operational efficiency, and team performance.
- Lead, coach, and develop supervisors, installation technicians, dispatchers, and administrative staff.
- Foster a culture of accountability, safety, teamwork, and continuous improvement.
- Recruit, hire, onboard, and mentor top talent while supporting employee growth and retention.
- Conduct performance evaluations, provide coaching, and recognize high-performing employees.
- Manage daily field operations to ensure installations, service calls, and projects are completed safely, on time, and within quality standards.
- Oversee workforce scheduling, routing, and resource allocation across multiple locations.
- Monitor key operational metrics, productivity, customer satisfaction, and service level agreements (SLAs).
- Identify process improvements that increase efficiency and reduce operational costs.
- Direct multiple installation and construction projects from planning through completion.
- Manage both in-house technicians and subcontractor partners to ensure consistent service delivery.
- Review field documentation for quality, accuracy, and compliance.
- Oversee fleet operations, equipment utilization, and inventory management.
- Serve as the primary operational contact for customers and internal stakeholders.
- Resolve escalated customer concerns with professionalism and urgency.
- Maintain strong relationships with client partners while ensuring contract compliance and service excellence.
Benefits
- Competitive salary based on experience
- Company vehicle or vehicle allowance
- Company laptop and cell phone
- Medical, Dental, and Vision Insurance
- Company-paid Life and Disability Insurance
- Supplemental Cancer and Accident Coverage
- 401(k) with Company Match
- Paid Vacation and Holidays
- Career advancement opportunities within a rapidly growing organization
- A collaborative, team-oriented culture where your ideas matter
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
