Operations Manager

Our Bond•Nyc, NY

2d•Onsite

About The Position

Bond is seeking an Operations Manager responsible for maintaining the safety and security of clients and staff in a NYC homeless shelter. This position reports to the Head of Operations and is responsible for providing supervision to the Shift Supervisors and Security Officers, and the day-to-day functions of the shelter. This position requires you to be on call 24/7.

Requirements

Fluent in English
Proof of education required.
At least three years of related security experience.
NYS Security Guard license and F80 required.
Supervisory experience is required.
Must have demonstrated skills in conflict resolution, crisis management, and knowledge of video surveillance and fire alarm systems.
Valid NYS driver’s license required.
24-hour on-call for emergencies.
Effective communication, including the ability to listen and communicate clearly.
High energy, high attention to details, process oriented, and professional.
The ability to successfully complete a thorough background and reference check.

Nice To Haves

An Associate's Degree preferred.
Knowledge of CARES and DHS protocols preferred.

Responsibilities

Provide oversight and supervision to the Shift Supervisors.
Assure all Shift Supervisors are trained on appropriate DHS policies.
Provide support to all aspects of building operations.
Work in conjunction with the Director of Social Services to ensure that clients are adhering to DHS mandates.
Ensure that all client rooms are inspected by the Safety Security Officers daily.
Monitor the logging and storage of client property.
Ensure that the storage area is organized and follows the mandated storage rule as per DHS.
Supervise random locker and room searches regularly.
Participate in weekly Interdisciplinary Team meetings.
Monitor reception area and security staff at the front desk, and provide crisis intervention when needed to maintain a safe environment.
Complete and maintain assigned paperwork, i.e., entry logs, incident reports, CPS reports, and all other reports.
Keep critical binders up to date, including monitoring and alerting staff of credential expiration dates, responding to and filing client complaints, and ensuring building inspections are completed and filed.
Create weekly schedules and monitor attendance and timesheet submissions to ensure accuracy.
Approve and submit timecards for payroll.
Monitor overtime hours per pay period.
Participate in the interview and selection process of new staff and train new employees on the procedures of the center.
Other job-related duties assigned by the Program Director