Operations Manager

ID Logistics US•West Jefferson, OH

19h•Onsite

About The Position

The Operations Manager supports the site General Manager by ensuring efficient warehousing, distribution, and packaging operations. This role involves significant customer interaction, focuses on driving profitability and productivity, and upholds high-quality standards. The Operations Manager also promotes a safe workplace and ensures compliance with safety procedures.

Requirements

High School Diploma or GED.
5+ years of hands‑on people management experience in a warehouse or distribution environment within the food and beverage industry is required.
Proficiency in Microsoft Excel and MS Office.
Knowledge of OSHA and warehouse regulatory requirements.
Experience with Warehouse Management Systems (WMS).
Strong communication, organizational, and problem‑solving skills.
Ability to work in a fast‑paced and flexible environment.
Ability to lift and move materials weighing up to 50 pounds as part of regular job duties.
Ability to stand, walk, bend, and perform physical tasks for extended periods in a warehouse environment.
Ability to operate a reach truck and demonstrate proper operating techniques to train others.
Ability to work at elevated heights, including up to approximately 35 feet, when operating reach trucks or stock pickers, while following all required safety protocols.

Nice To Haves

Bachelor’s degree in business, logistics, or supply chain preferred.
3PL industry experience is strongly preferred.
Experience conducting or supporting equipment‑related training (e.g., reach truck, stock picker) is a plus.

Responsibilities

Manage staff, set goals, and oversee department activities.
Handle performance reviews, productivity, quality of work, and staff concerns.
Ensure training is completed and records are maintained (OSHA, audits, etc.).
Implement cross-training programs to maximize team effectiveness.
Manage operations within budget and customer requirements.
Assist with workforce planning and operating budgets, considering P&L inputs.
Oversee scheduling, trailer inspections, yard checks, and floor space coordination.
Monitor KPIs and recommend process and performance improvements.
Build strong relationships with customers through timely and effective communication.
Ensure preventative maintenance of equipment and facility, including door checks, alarm security, housekeeping, and grounds upkeep.
Promote adherence to safety policies and correct noncompliance.
Monitor and maintain Good Manufacturing Practices (GMP).
Prepare reports and documentation as needed.
Assist with OS&D claims and maintain accurate records.