Operations Manager

Icat Logistics•Forest Park, GA

3d•Onsite

About The Position

The Operations Manager’s role is to ensure the highest level of customer service, daily activities, financial performance, process efficiency, industry compliance and inspire team growth for an Operations Team. This role oversees dept operational KPIs, hires and manages the team, and is responsible for client satisfaction and operational proficiency which could be domestic and/or international.

Requirements

Bachelor’s degree or equivalent experience
7+ Years of transportation and/or freight forwarding experience
2+ years as a mentor or leading others
In depth knowledge of rating and routing freight, spot quotes, LTL, TL, and expedited ground services including negotiating rates with partners
Expertise in the NMFC and density rating
Understanding of major carriers, including those who serve Canada and Mexico
Proven track record of building relationships and gaining credibility with customers and vendors
Knowledge of international and domestic geography, including countries & major cities
Proven analytical and problem-solving skills in a logistics environment
Intermediate skills with Microsoft Office products
Proven ability to lead, mentor and share knowledge with team members
Ability to plan and effectively set priorities for implementation and meet deadlines
Excel in meeting deadlines and demonstrates superior time management skills
Natural ability to multi-task in a fast-paced work setting, strong attention to detail
Superior communication skills, ability to motivate people and an emphasis on listening skills
Extremely well organized and detail-oriented; able to handle multiple tasks simultaneously
Must foster accountability and commitment from the team to achieve department goals
Ability to relate to and successfully interact across a variety of settings and work well with a broad and diverse workforce throughout the organization
Proven analytical, problem-solving skills in a logistics environment.
Ability to work in a time-sensitive environment
Highly motivated team player with an outgoing and positive work attitude
Well organized, able to plan and effectively set priorities for implementation
Ability to be flexible as priorities shift
Demonstrated ability to work in a client centric environment
Ability to relate to and successfully interact across a variety of settings and work well with a broad and diverse workforce throughout the organization
Outstanding communication skills - Excellent verbal and written with an emphasis on listening
Understanding and responsive to situations that require a sense of urgency
Consistent in follow-up and follow-through
Credible with a high level of personal integrity
Adaptive to ICAT’s core values

Responsibilities

Manage staff, including training on SOP changes and new processes, monitoring productivity, handling performance management and disciplinary issues that may arise
Optimize operations, with a strong emphasis on operational excellence focusing on continuous improvement
Oversee the day-to-day coordination, execution and tracking of shipments with the team
Collaborate with the team to make business decisions regarding choice of vendor, invoice amount and profit margin
Ensure that the department meets operational KPIs and financial goals; including but not limited to: ICAT invoicing and variance policies
Creative solutions for cost savings and improving margins
May develop and manage the department budget
Ensure that the team meets all industry and ICAT compliance requirements
Provide innovative solutions to customer service issues/barriers
Create and implement standard operating procedures
Constantly encourage the practice of finding increased efficiencies
Collaborate with management and the team to establish plans for meeting short-and long-term goals
Hiring, on-boarding, and training new team members
Build and maintain strong relationships with customers, vendors, team members
Join sales calls with key accounts to cultivate relationships
Work with vendors to negotiate rates and/or handle discrepancies, service issues
Subject Matter Expert for operations questions from various departments and team members
Lead team meetings, share the department vision and goals
Develop and implement opportunities for team growth and development
Be a leader through actions, communication, and mentoring
Perform other duties as required
Direct supervision and accountability of staff
Support team in setting and achieving goals and performance objectives
Coach and mentor team members
Identify department training requirements and conduct training as needed
Hold regular individual 1x1 and team meetings. Clearly communicate department and individual initiatives / goals
Develop, monitor and review regularly metrics and goals with team members
Conduct performance appraisals; provide rewards and execute disciplinary actions/ workplace solutions for department staff
Accountable for recruiting and hiring process for new hire requirements
Maintain an environment that allows the team to be part of ICAT’s overarching goals and mission