Operations Manager

Work Unlimited • Salem, OR

8d • Onsite

About The Position

Work Unlimited is hiring an Operations Manager to oversee multiple 24-hour residential programs supporting adolescents and adults with intellectual and developmental disabilities. This is a leadership role with real operational responsibility. You will guide program managers, ensure compliance, and step in when programs need direct support. If you are comfortable leading in fast-moving environments, solving problems in real time, and holding high standards, this role offers the opportunity to make a measurable impact across multiple homes.

Requirements

• Experience managing a 24-hour residential program or similar environment
• Experience supervising employees, preferably supervisors or lead staff
• Strong working knowledge of compliance, documentation, and service delivery expectations
• Ability to pass DHS background check

Nice To Haves

• Bachelor’s degree in Psychology, Social Work, Human Services, Education, or related field
• OIS Instructor, or ability to obtain Certifications
• OIS Level IF
• First Aid/CPR

Responsibilities

• Supervise and develop Residential Program Managers and lead staff
• Provide coaching, accountability, and performance management
• Build strong, consistent leadership across multiple homes
• Oversee scheduling structures, staffing alignment, and overtime control
• Monitor documentation, data integrity, and service delivery through Therap and QA processes
• Ensure compliance with Oregon Administrative Rules and licensing requirements
• Lead preparation for licensing reviews and plans of correction
• Step in to directly manage homes during vacancies, transitions, or instability
• Provide hands-on leadership in employee supervision, service coordination, and behavior support when needed
• Support recruitment and hiring to maintain fully staffed, stable programs
• Maintain safe environments for both individuals and employees
• Ensure follow-through on incident reporting, behavior plans, and medical oversight
• Participate in administrative on-call rotation

Benefits

• Up to $1,500/month ($18,000/year) in employer-funded health coverage for you and your dependents
• Dental, vision, and life insurance
• 160 hours of flexible paid time off annually for salaried employees
• Generous vacation accrual with carryover, increasing with tenure
• Paid holidays and sick leave
• Lifestyle Spending Account (LSA)
• Employee Assistance Program (EAP)
• Ongoing training and leadership development
• Opportunities for advancement within a growing organization

What This Job Offers

• Job Type: Full-time
• Career Level: Manager