Operations Manager

Clever Real Estate

20d•$80,000 - $125,000•Remote

About The Position

Clever is a venture-backed real estate technology company on a mission to revolutionize the way people buy, sell, and manage real estate. We've built the leading online education platform in real estate and earned a 4.9 TrustPilot rating with over 3,800 reviews — helping consumers save over $210 million in real estate fees. Clever Closings is the title and escrow arm of Clever Real Estate. We close residential transactions across multiple states for home buyers, sellers, loan officers, and agents — handling title search and examination, title insurance, escrow, settlement, and disbursement under tight regulatory and underwriter requirements. Our work has to be fast, accurate, and audit-ready every single time. We're hiring an Operations Manager to lead a team of 6–10 closers, escrow officers, and processors who carry our files from contract to disbursement. This role will report to our Sr. Director of Operations and serve as a critical partner across Operations, Compliance, and Product — helping Clever scale our title and escrow business across multiple states with speed, accuracy, and audit-ready quality. The most important thing this person has to do is connect with the team in a real way. We need a leader people trust — someone who knows their names, their strengths, what they're working on, and what's getting in their way. This is a hands-on leadership role. You will coach individually, run the cadence, monitor live pipeline health, and act as the senior point of contact when underwriters push back or a regulatory question shows up. You are equally comfortable digging into the details of a stuck closing and zooming out to redesign a process that is no longer scaling.

Requirements

5+ years in title, escrow, settlement, or closing (residential resale) with 2+ years managing a team
Hands-on across the full closing lifecycle — title through disbursement
Strong knowledge of Federal and multi-state compliance (RESPA, TRID, CFPB, BSA/AML)
Proficient in Qualia
Strong communicator; comfortable in a fast-moving, remote, multi-state environment
A leader people want to work for. You build trust quickly, give honest feedback, and treat people like adults.
Strong interpersonal skills. You interact effectively with team members, customers, lenders, agents, and underwriters.
Organized. You manage multiple tasks efficiently and maintain order throughout the closing process.
Analytical. You're comfortable in spreadsheets and BI dashboards, and you turn numbers into decisions.
Calm under pressure. Closings don't always go to plan, and your team needs you steady when they aren't.
A clear communicator. Direct without being abrasive, warm without being soft.
A builder. You document, simplify, and improve the work — you don't just manage the status quo.

Nice To Haves

Active title producer or escrow officer license (FL, TX, or others)
Multi-state experience across attorney, escrow, and title states
ALTA Best Practices certification experience
Experience launching a new market or scaling a team during growth

Responsibilities

Lead and connect with the team
Directly manage 6–10 closers, escrow officers, and processors across hiring, onboarding, coaching, and career development
Run consistent 1:1s, huddles, and performance reviews
Set the tone for a high-trust, feedback-rich culture where people feel supported and accountable
Drive performance and quality
Own team KPIs (cycle time, on-time-to-close, fall-through rate, CSAT) and report to leadership
Monitor pipeline health, balance workload, and serve as the senior escalation point
Conduct routine file audits across title commitments, CDs, escrow ledgers, and wire instructions
Own compliance
Ensure all files meet Federal and state-specific requirements — RESPA, TRID, CFPB, BSA/AML, escrow trust accounting, and applicable consumer disclosures
Maintain alignment with underwriter requirements and ALTA Best Practices
Investigate every compliance miss and convert it into a permanent process fix
Improve the process
Identify workflow friction and partner with Ops and Product to improve playbooks, templates, and tooling
Keep SOPs current and turn escalation patterns into systemic fixes
Partner cross-functionally
Work closely with Agent Network, Customer Success, and Product to keep handoffs clean and the customer experience seamless
Surface trends, risks, and opportunities early — with data and a recommended path forward