Operations Manager - OKC

Pafford EMS•Oklahoma City, OK

About The Position

The Operations Manager is responsible for the overall management and day-to-day operation of Pafford Medical Services in the Oklahoma City Region. The role oversees personnel management, staffing, operational readiness, clinical and regulatory compliance, quality assurance, partner relations, and resource management. It exercises independent judgment and discretion in directing operations and managing assigned personnel. The manager may provide clinical or operational field support as needed, but the primary responsibility is management of the assigned operation. The position is a full-time, salaried, exempt management role. It requires scheduling flexibility and availability outside normal business hours as operational needs require, including nights, weekends, holidays, emergencies, and on-call responsibilities.

Requirements

A master’s degree from an accredited institution in management or a healthcare-related field; or a bachelor’s degree and five years of progressive work experience in healthcare or emergency services; or an associate degree and seven years of work experience in healthcare or emergency services; or ten years of progressive work experience in healthcare or emergency services.
Unrestricted paramedic licensure or certification, maintained throughout employment.
Current CPR for the Health Care Provider certification from AHA, ASHI, or ECSI.
Current Advanced Cardiac Life Support (ACLS) certification.
Current Pediatric Advanced Life Support (PALS) certification.
Unrestricted state driver’s license, maintained throughout employment.
Proven track record of meeting or exceeding operational goals and objectives.
ICS 100, 200, and 800 and NIMS 700 certifications.
Excellent verbal and written communication skills, including effective communication with internal and external customers.
Computer proficiency with Microsoft Office, including Word, Excel, and Outlook.
Ability to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service.
Ability to work independently and complete assignments within given instructions, prescribed routines, and accepted practices.
Ability to safely perform essential job functions and meet qualitative and quantitative productivity standards.
Ability to maintain regular, punctual attendance.
Ability to lift and carry up to 50 pounds.
Ability to perform work involving sitting, near vision for reading and computer use, lifting, stooping, bending, stretching, walking, standing, pushing, pulling, reaching, and other physical exertion.
Ability to talk, listen, and speak clearly on the telephone.

Nice To Haves

ICS 300 and 400 certifications.
Proficiency with Logis, Fleetio, ePro Scheduler PLUS, and related programs and applications.

Responsibilities

Manage and direct the daily operations of Pafford Medical Services in the assigned region, including supervisory, administrative, and managerial work.
Coordinate the delivery of emergency medical service treatment and care.
Report operational, business-development, and governmental-affairs matters to the Core Group.
Oversee operational functions, including maintaining a mission-ready vehicle fleet, clinical compliance, quality assurance and improvement, staff scheduling and deployment, payroll, logistics, and supply ordering.
Manage Schedule II and IV medications, ensure accountability, and perform medication reconciliation.
Conduct periodic operational and clinical audits as necessary.
Perform personnel functions and act as hiring manager for the designated region.
Ensure the maintenance and cleanliness of facilities, vehicles, and equipment.
Prepare and submit reports required by local, state, and federal government, and oversee the filing and maintenance of reports, records, and other documents.
Attend professional learning events and review industry literature to maintain and enhance knowledge of industry trends and developments.
Oversee, guide, and mentor field operations supervisors and staff.
Support and promote Pafford Medical Services’ culture throughout the operation.
Recommend operational budget needs and justify budgetary spending.
Serve as the front-line point of contact during public relations events and as Pafford’s liaison in community and governmental affairs.
Participate in local emergency-management planning committees and regional emergency-management agencies.
Develop and maintain positive relationships with stakeholders, including mayors, governmental administrators, healthcare facility administrators, and others.
Investigate unusual occurrences as necessary and report findings to the appropriate department.
Administer disciplinary action as needed in compliance with defined policies, procedures, and directives.
Maintain compliance with Pafford policies and procedures and applicable state and federal program rules and regulations.
Perform related duties or tasks as assigned.