Operations Manager - National Records Center

FedWriters, Inc.•Lee's Summit, MO

4d•Onsite

About The Position

Join our team as an Operations Manager and support U.S. Citizenship and Immigration Services (USCIS) by overseeing daily records operations at the National Records Center. You will manage onsite staff, monitor customer satisfaction, and implement operational procedures, ensure efficient, accurate, and timely records processing. FWI is expanding rapidly and has been recognized as a 2024 and 2025 Top Workplace by the Washington Post, offering excellent growth opportunities in a collaborative environment. Position is contingent upon contract award.

Requirements

Bachelor's degree in program management, business or public administration, production/operations/manufacturing/quality management, technical management, information systems, engineering, or finance/accounting — OR an active PMP certification in lieu of the degree
Minimum 3 years of project/operations/site/production management experience within the last 5 years
Must possess, or obtain within 180 days of contract award, a Six Sigma Green Belt certification
Must be able to pass a federal suitability/background investigation

Responsibilities

Manage day-to-day operations at the NRC and NRC Extension Site-1 (ES-1), and serve as backup to the Program Manager in their absence
Address operational concerns and issues and monitor overall customer satisfaction
Develop and implement operational procedures and policies
Analyze training needs and coordinate staff development
Present oral briefings and written reports to Government oversight personnel
Draft and revise standard operating procedures (SOPs)
Respond to time-sensitive issues and demonstrate sound decision-making under pressure
Coordinate project activities with contractor and Government representatives