Quality Manager - Federal Records Operations

FedWriters, Inc.•Lee's Summit, MO

4d•Onsite

About The Position

Join our team as a Quality Manager and support U.S. Citizenship and Immigration Services (USCIS) by leading quality control operations at the National Records Center. You will lead a team of quality auditors and trainers and monitor compliance with government regulations, ensure the highest standards of accuracy across records processing. FWI is expanding rapidly and has been recognized as a 2024 and 2025 Top Workplace by the Washington Post, offering excellent growth opportunities in a collaborative environment. Position is contingent upon contract award.

Requirements

Bachelor's degree in program management, business or public administration, production/operations/manufacturing/quality management, technical management, information systems, engineering, or finance/accounting (no substitution accepted for this role)
Minimum 3 years of experience managing quality control operations
Must possess, or obtain within 180 days of contract award, a Six Sigma Black Belt certification
Must be able to pass a federal suitability/background investigation

Nice To Haves

Prior experience leading quality auditors/trainers in a records or document-intensive environment
Experience coordinating quality actions with Government oversight staff

Responsibilities

Lead all quality assurance activities within assigned task areas at the NRC and NRC Extension Site-1 (ES-1)
Manage and lead a team of quality auditors and tutors
Prepare and monitor internal procedures for compliance with Government regulations and policy
Coordinate operational and administrative quality actions with Government oversight staff
Conduct audits and report quality findings and corrective actions
Support training and continuous quality improvement initiatives