National Uptime Center Manager

Earthborne, Inc.•Warrington Township, PA

1d•Onsite

About The Position

This is a service leadership role at the center of Earthborne’s national service growth. You’ll lead a team of technicians and administrators responsible for keeping equipment running for production-based customers across the country—businesses that depend on equipment uptime to keep their own operations moving. You’ll have the opportunity to build the processes, standards, and team culture that make exceptional service possible at a national scale. This is not simply a role managing an existing department; it’s an opportunity to build and shape a growing national service program. If you’re looking for a leadership position where the systems, processes, and team you build can become the backbone of a growing national operation, this is the opportunity for you.

Requirements

High school diploma, Associate degree, or post-secondary education in the transportation, equipment, or related industry.
Demonstrated leadership experience, preferably within a service, fleet maintenance, transportation, or heavy equipment environment.
A track record of remaining sharp, decisive, and solution-oriented under pressure.
Strong communication and interpersonal skills, with the ability to rally a team and build trust with customers.
Working knowledge of safety regulations, practices, and compliance requirements.
Strong organizational and problem-solving skills.
Comfort working with Microsoft Office, Google Workspace, CRM platforms, and other business technology.
A business-minded approach with the ability to understand and manage budgets, metrics, productivity, and profitability.

Nice To Haves

Strong diagnostic and troubleshooting skills are a plus.

Responsibilities

Lead, develop, and mentor a team of technicians and service administrators.
Set clear expectations and build a culture of accountability through Earthborne’s management operating system.
Develop scalable processes, systems, and standards to support continued program growth.
Build a high-performing team focused on safety, productivity, customer service, and continuous improvement.
Oversee departmental and customer fleet maintenance programs.
Design and coordinate proactive maintenance plans that maximize equipment uptime and reliability.
Establish service strategies that help customers keep their operations running while strengthening long-term customer loyalty.
Monitor service performance and ensure maintenance programs are delivered efficiently and consistently.
Build and maintain lasting relationships with customers, vendors, and third-party service providers.
Partner with the sales team to develop new customer relationships and generate service opportunities.
Identify opportunities to expand the national service program and increase customer value.
Own the department’s P&L and budget, operating as a true business leader—not simply a manager.
Develop training and career pathways that strengthen the skills and capabilities of the service team.
Stay current on manufacturer updates, technology, diagnostic tools, and industry best practices.
Identify opportunities to introduce new capabilities and improve service delivery.
Maintain acceptable WIP levels through a metric-driven approach focused on productivity, efficiency, and profitability.
Establish and monitor key performance indicators to continuously improve departmental results.