Diagnostic Development Manager - Uptime Command Center

International Motors, LLC • Lisle, IL

4d • $103,200 - $154,800

About The Position

The Diagnostic Development Manager of the Uptime Command Center will lead a team of professionals focused on automotive data analytics, campaign and recall execution, and new product launch support. This role ensures the successful delivery of critical business initiatives throughout the vehicle lifecycle, from pre-launch readiness and campaign development through post-launch monitoring and continuous improvement.
The Diagnostic Development Manager serves as a key liaison between engineering, quality, service operations, parts and logistics, manufacturing, dealer support, and product development organizations to ensure dealerships are fully prepared to support new vehicle introductions and customer-facing campaigns. The position combines people leadership, operational excellence, analytical decision-making, and cross-functional collaboration to drive successful outcomes for customers, dealers, and the organization.

Requirements

• Bachelor's degree and at least 5 years of experience in the automotive or Heavy-Duty industry
• At least 2 years of management experience
• OR
• Master's degree and at least 4 years of experience in the automotive or Heavy-Duty industry
• At least 2 years of management experience
• OR
• At least 8 years of experience in the automotive or Heavy-Duty industry
• At least 2 years of management experience
• Qualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. We do not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

Nice To Haves

• Proven experience leading, coaching, and developing high-performing teams
• Strong automotive industry knowledge, particularly in vehicle diagnostics, campaign or recall execution, and new product launches
• Demonstrated ability to analyze technical and operational data and translate findings into actionable business decisions
• Experience leading cross-functional initiatives involving engineering, quality, manufacturing, service operations, parts and logistics, and dealer support
• Strong project and program management skills, including the ability to manage competing priorities and business-critical deadlines
• Experience supporting root cause investigations, corrective actions, and continuous improvement initiatives
• Excellent written, verbal, and presentation communication skills, with the ability to influence stakeholders at all levels
• Strong problem-solving, organizational, and decision-making capabilities
• Customer-focused mindset with an emphasis on improving dealer readiness, product quality, and customer satisfaction

Responsibilities

• Lead, develop, and mentor a team of employees responsible for analytics, campaign execution, and product launch (pre / post) support activities.
• Establish team objectives, performance expectations, and development plans aligned with organizational goals.
• Foster a culture of accountability, collaboration, innovation, and continuous improvement.
• Prioritize resources and workload to support multiple concurrent initiatives and business-critical deadlines.
• Drive employee engagement and professional growth through coaching and performance management.
• Support root cause investigations and corrective action activities by leveraging technical and operational data.
• Support strategic initiatives aimed at improving dealer efficiency, product quality, customer satisfaction, and operational performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager