Operations Manager

Q2 Management•Fountain Inn, SC

1d•Onsite

About The Position

The Operations Manager is responsible for empowering employees through leadership, mentorship, and guidance, fostering skill development, and encouraging ownership, accountability, inclusivity, and professionalism. This role involves monitoring KPIs to assess customer satisfaction and team performance, managing objectives effectively, and collaborating with leaders to allocate resources, balance workloads, and streamline processes for enhanced efficiency and profitability. The Operations Manager will also build and maintain strong client relationships, support regional growth, ensure compliance with contractual and safety requirements, and foster open communication. Additionally, this role requires serving as a role model for integrity and ethical decision-making, addressing escalated customer inquiries, executing progressive disciplinary actions, and driving continuous improvement.

Requirements

Excellent oral and written communication skills
Ability to maintain composure under pressure and foster a sense of control
Promote and model high standards of emotional intelligence and interpersonal skills
An energetic and achievement-oriented attitude
A dedication to customer service and an “expert-level” of knowledge about clients
Reliable transportation, valid driver’s license, and vehicle insurance
Ability to travel frequently within the operating region

Nice To Haves

Fluency in Spanish is considered an asset
Flexible schedule to support various shifts and locations

Responsibilities

Empower employees through leadership, mentorship, and guidance, identifying training needs and fostering skill development.
Encourage Ownership, accountability, inclusivity, and professionalism, while highlighting individual contributions and promoting team input.
Monitor KPIs to assess customer satisfaction and team performance, proactively addressing needs with a focus on Ownership and transparency.
Manage objectives effectively, collaborate with leaders to allocate resources, balance workloads, and streamline processes for enhanced efficiency and profitability.
Build and maintain strong client relationships with a focus on Care, ensuring satisfaction through regular surveys and audits.
Support regional growth by building customer pipelines, delivering tailored solutions and actively participating in sales presentations and initiatives.
Ensure compliance with contractual and safety requirements, and collaborate with HR to uphold fair and ethical practices in performance management.
Foster open communication to encourage collaboration, feedback, and Transparency.
Serve as a role model for integrity, ethical decision-making, creative problem-solving and professionalism, consistently demonstrating Honesty.
Address escalated customer inquiries with a focus on Care, ensuring timely resolutions and thorough reporting.
Execute progressive disciplinary action and termination requests, clearly documenting employee performance issues and corrective action.
Collaborate with cross-functional leaders to drive continuous improvement and Transparency.