Operations Manager

A1 Valet Trash•Norcross, GA

5h•Onsite

About The Position

As the Nighttime Operations Manager, you will supervise and direct a team of 15-30+ Valet Techs to deliver high-quality service standards. You will also oversee staffing, property maintenance, and customer support and ensure new properties are onboarded smoothly. This job description is not exhaustive and is subject to change, with duties and responsibilities potentially changing to meet the organization's ongoing needs. You are expected to comply with all company policies and perform other duties as assigned by your supervisor or management.

Requirements

A smartphone
Must be available during the day to respond to customers and managers
Ability to lift and transport up to 50 lbs
Must be willing to submit a background check
Have and maintain a clean driving record
Flexibility to adjust work schedule and/or be on call during irregular business hours
High school diploma or GED equivalent
Proficiency in MS Word, Outlook, Excel
Customer service experience
Prior people management experience

Responsibilities

Review market hiring needs with the Operations Manager at least once a week
Lead staffing, supervise properties, fill open positions, and sweep properties
Partner with HR to ensure new porters complete required training and paperwork before beginning work
Help complete the service if properties are down
Provide monthly OSHA Safety Training
Maintain open communication with management and employees
Maintain accurate records and reports
Follow up on any issues and ensure properties receive reports of any issues and violations noted during service
Respond to all calls and emails involving complaints by properties or residents within 2 hours, using a "customer first" mentality and tone
Visit each assigned property and record the visit in SalesForce at least once a month
Send reports to property managers daily
Assist with the launching of a new property
Conduct nightly visits for a 2-week period to ensure that expectations are set and being met
Order, schedule, and coordinate with the daytime Operations Manager for trash cans, stickers, and magnet distribution for new property starts
Complete monthly warehouse inventory and purchase items as required, including bags, stickers, cans, magnets, and carts
Provide monthly inventory to the Operations Manager and ensure the trucks are stocked
Ensure that carts are properly maintained and repaired as needed
Use any company vehicle only for G&H work purposes
Perform other duties as assigned