Operations Manager, Ritual (18-month contract)

VerticalScope Inc. • Toronto, ON

23h • CA$95,000 - CA$115,000

About The Position

Ritual is seeking an Operations Manager for an 18-month contract. This role is hands-on and involves taking full ownership of operational functions, making decisions, improving processes, and evolving operational systems. The Operations Manager will lead continual improvement across onboarding, support, supply chain, and outsourcing, ensuring a high level of service with partners and customers. The ideal candidate is a problem-solver who embraces change, takes action, owns outcomes, and has a high bar for quality, providing their team with the necessary support and tools.

Requirements

• Problem-solving ability with strategic thinking and development of actionable solutions.
• Extreme attention to detail and high organization skills; ability to re-prioritize constantly and context-switch without dropping tasks.
• Ability to develop and leverage relationships between external and internal stakeholders to achieve results, with an emphasis on becoming a trusted resource to merchant partners.
• Strong communication skills, including the ability to explain complex technical concepts to internal and external stakeholders and hold discussions with engineers regarding technical constraints.
• Familiarity with SQL, strong Google Sheets / Excel, and data analysis skills; metric-driven, data-savvy, and able to articulate valuable insights.
• Comfort with ambiguity and ability to execute quickly and iterate.
• 5+ years of relevant experience, ideally in a management role in operations, support, or account management.

Nice To Haves

• Startup or marketplace experience is preferred.
• Restaurant operations experience is helpful.

Responsibilities

• Own and oversee the day-to-day operations of all central functions, building a strong understanding of business and operations functions quickly.
• Roll up sleeves and be in the details, jumping in to help when needed and learning the detailed ins-and-outs of operations to ensure smooth and efficient processes.
• Work and lead cross-functionally, influencing and aligning key stakeholders to make consistent, meaningful impact and ensure key projects are delivered.
• See, set, and deliver on a long-term strategy while understanding how decisions impact team members closest to customers and merchants.
• Develop scalable programs and processes that improve the customer and merchant experience.
• Monitor key business metrics and identify mechanisms to improve efficiencies, reduce costs, and improve quality.
• Identify issues, errors, or opportunities, determine if action is needed, validate data accuracy, resolve inconsistencies, request extra information or resources for data gaps, and monitor metric trends.
• Optimize resourcing across teams to ensure all ops functions are well-staffed, supported, efficient, and cost-effective.

Benefits

• Contribute to a lifestyle-changing consumer product that operates in North America and Australia
• Ritual credits for you to spend at the best restaurants in town
• Flexible working hours
• Unlimited vacation
• Quarterly Wellness Days - your whole team takes an extra long weekend to refresh

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed