Operations Manager

Reco Equipment•Columbus, OH

9d•Onsite

About The Position

RECO Equipment Inc. is a full-line distributor supplying heavy and compact equipment — new, used, and rental. Our product lines are supported by Parts & Service departments at each branch location. The Operations Manager is a hands-on leader responsible for the daily operations and growth of a developing RECO branch. This position oversees all branch functions, including parts, service, logistics, and administrative operations, while ensuring the highest level of customer satisfaction and operational efficiency. The Operations Manager plays a critical role in managing multiple responsibilities directly, maintaining workflow across departments, and ensuring the branch operates smoothly, profitably, and in alignment with RECO’s standards.

Requirements

3+ years of experience in branch, operations, or department management preferred.
Background in heavy equipment, parts, service, or logistics strongly preferred.
Experience working in a small, team-oriented environment.
Strong organizational and multitasking skills in a fast-paced environment.
Excellent communication, phone etiquette, and customer service skills.
Professional, solution-driven mindset with strong attention to detail.
Proficiency in Microsoft Office and computer systems.
Valid driver’s license and insurable under company policy.
Ability to lift up to 25 lbs occasionally.
Dependable, self-motivated, and able to work independently.

Nice To Haves

Experience dispatching technicians and coordinating service operations preferred.
Experience with NEXT or similar systems a plus.

Responsibilities

Oversee all branch functions, including parts, service, logistics, and administrative operations.
Ensure the highest level of customer satisfaction and operational efficiency.
Manage multiple responsibilities directly.
Maintain workflow across departments.
Ensure the branch operates smoothly, profitably, and in alignment with RECO’s standards.
Dispatch technicians and coordinate service operations.
Manage inventory and process invoices.
Support basic accounting functions.
Oversee daily branch operations, including parts and service coordination.
Handle customer escalations and maintain strong client relationships.
Monitor KPIs and control costs to support profitability.
Commitment to safety compliance and company policies.
Coach, train, and maintain accountability.