Operations Manager

GenServe•Austell, GA

12d•Onsite

About The Position

The Operations Manager will oversee 24/7/365 company operations, driving customer experience enhancement, growth, profitability, and operational excellence. This role involves managing processes, ensuring data accuracy, fostering team development, and building strategies to reduce churn, improve satisfaction, and optimize revenue. The Operations Manager will champion efficiency and engagement within the team, ensuring alignment with company values of quality and satisfaction.

Requirements

Minimum of 5 years in field service roles, with at least 2 years in leadership capacity.
Degree or certification in a relevant technical field or business management or similar work experience.
Proficient with scheduling software, service management platforms, and office tools like Excel and Word.
Valid driver’s license with a clean driving record.

Nice To Haves

Certifications in safety, technical fields, or field service management are a plus.

Responsibilities

Analyze and implement effective operational processes with high attention to detail that drive productivity, improve performance, and develop strategies for enhancement to optimize efficiency.
Supervise, recruit, train, and mentor operations staff, fostering a collaborative and high-performance work environment.
Establish and monitor key performance indicators (KPIs) to assess operational performance, identify and action areas that need improvement.
Work closely with other departments to align operations with overall business goals.
Oversee relationships with suppliers and service providers to ensure quality service delivery, cost-effectiveness, inventory planning and accuracy at all sites including remote locations.
Ensure adherence to industry regulations, safety standards, and company policies.
Prepare and present accurate and detailed reports, highlighting successes, areas needing attention and corrective action.