Operations Manager (Toronto)

Second Harvest•Etobicoke, ON

7h•Hybrid

About The Position

Second Harvest is Canada's largest food rescue organization and a leader in perishable food recovery. They rescue surplus food and redistribute it to non-profits nationwide. Their mission is driven by values of Innovation, Impact, and Integrity, aiming for 'No Waste. No Hunger.' This role is a career opportunity within a mission-driven organization that aligns its work with the United Nations’ Sustainable Development Goals (SDGs).

Requirements

Background in non-profit, community programming, or the food sector.
Client-facing and program management experience.
People person who makes connections easily and can leverage existing partnerships.
Communicates clearly, builds alignment, and works effectively across teams.
Recognizes and resolves ambiguous or challenging situations, focusing on meeting or exceeding goals.
Has the initiative and drive to get the job done and can find or build the resources needed.
Innovative, extremely creative, and consistently looking for ways to improve.
Highly organized, adaptable, and able to manage multiple priorities in a fast-paced environment.
Maintains a high level of accuracy while managing multiple priorities and delivering quality outputs.
Possession of a valid Class G driver’s license.
Readiness to travel across Toronto, Brampton & Mississauga as needed.
Demonstrates commitment to equity, diversity, inclusion (EDI), accessibility (AODA), and environmental stewardship.
Passionate about reducing food waste and ensuring healthy food reaches those who need it most.

Responsibilities

Build and maintain strong regional partnerships with food donors, logistics partners, and non-profit organizations.
Collaborate with internal teams to support core food redistribution mission, including Direct Delivery and Pickup, Harvest Kitchens, Feeding Our Future, and the Food Rescue App.
Provide staff management, including coaching, goal setting, and fostering a positive team environment.
Deliver best-in-class customer service to food donor and non-profit partners by resolving inquiries and concerns.
Act as a regional ambassador, delivering presentations and participating in speaking engagements to increase awareness and engagement.
Identify opportunities to grow Second Harvest programs and collaborate on special projects and new initiatives.
Assess capacity gaps and opportunities to improve food rescue operations, including Direct Delivery and Pickup Programs, the Food Rescue App, Harvest Kitchens, and Feeding Our Future.
Oversee ongoing reporting and data collection to support growth and optimization.
Support the Training and Education program by facilitating best practice workshops.
Perform other related duties as required or assigned.

Benefits

Competitive salary
Robust benefits package
Comprehensive group insurance (health, dental, life, AD&D and Long-Term disability)
Employer match contributions (3%) to a Defined Benefit Pension Plan
Access to parental leave top-up
4 weeks of annual vacation & 1 additional day per year of service (max 30)
10 paid sick days & 3 personal days
Summer Half-Days
Winter holiday closure
Access to an Employee and Family Assistance Program
Professional growth opportunities
Flexible work hours
Commitment to work-life balance