Operations Manager (m/f/d)
About The Position
We’re looking for an Operations Manager (m/f/d) to coordinate and support partner-related activities across the organisation, ensuring effective communication, alignment, and consistency in all partnership processes. You will act as a central point of contact for partners on operational and procedural matters, facilitating smooth collaboration and maintaining accurate and up-to-date partner records. In this role, you will oversee partner onboarding and status management processes, coordinate the lifecycle of Project Agreements, and support call management and change request activities. You will also contribute to the monitoring and continuous improvement of project and portfolio management practices by developing guidelines, tools, and training materials. A key focus of the role is to enhance operational efficiency by standardising processes, improving transparency, and driving structured, scalable workflows across partner-related operations.
Requirements
- Proven experience in operations, project coordination, or partnership management roles
- Strong ability to manage and coordinate complex, multi-stakeholder processes
- Experience with partner or stakeholder management in structured environments
- Familiarity with onboarding processes, administrative workflows, and status tracking
- Experience supporting contract or project agreement coordination processes
- Experience working with EIT, Horizon Europe, or other publicly funded programmes and multi-partner project environments
- Excellent organisational skills with high attention to detail and accuracy
- Strong communication skills with the ability to act as a central point of contact
- Ability to develop and improve processes, guidelines, and operational tools
- Experience working with CRM, project management, or workflow systems
Responsibilities
- Coordinate and support the effective management of the partners, ensuring clear communication, alignment and consistency across partnership activities.
- Act as a central point of contact for partners on operational and procedural matters
- Structure and organize communication and alignment between partners and internal stakeholders
- Coordinate partner status changes and related administrative processes
- General Assembly partner management & support, support the coordination of partner-related topics
- Coordinate partner onboarding processes and manage partner status updates in line with organisational requirements.
- Facilitate partner onboarding processes and documentation and approval workflow
- Ensure accurate and up-to-date partner records in collaboration with relevant teams
- Oversee and coordinate the lifecycle of Project Agreements to ensure efficiency, clarity and compliance.
- Coordinate preparation, review and signature processes of Project Agreements in collaboration with other relevant teams (e.g. support through legal for PA draft itself)
- Provide procedural guidance to partners on contractual aspects
- Ensure alignment with internal policies and timelines
- Contribute to the improvement, standardization, and implementation of project and portfolio management processes.
- Develop practical guidelines, templates, FAQs, and training materials to strengthen service delivery and operational consistency
- Support call management activities, including process planning, implementation, eligibility checks, reporting, and related operational coordination.
- Assist with change request reviews and other control activities linked to project execution.
- Contribute to the continuous improvement of partner-related processes and workflows
- Identify opportunities to streamline processes and improve efficiency
- Support the implementation of structured and consistent operational practices
- Contribute to improving transparency and clarity in partner-related workflows
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
