Operations Manager (Kitchen Suppression / Fire Extiguisher

Silco Fire & Security • Toledo, OH

19d • Onsite

About The Position

The Operations Manager leads the day-to-day delivery and growth of Silco’s Kitchen Suppression and Fire Extinguisher Division in Toledo, Ohio. The division handles kitchen suppression system installations, semi-annual inspections, extinguisher service and sales, and repairs. The manager leads technicians and support staff; ensures work complies with applicable fire codes, standards, and manufacturer requirements; manages inventory and scheduling; and serves as the primary customer contact for the territory. The role is accountable for division revenue, margin, and customer retention and reports to the Branch Manager / Director of Operations.

Silco Fire & Security is a family-owned fire protection and security company founded in 1931. It serves more than 45,000 businesses across Ohio, Kentucky, and surrounding states, with more than 500 team members across seven branches. The position is full-time, exempt, and on-site, with regular travel to customer sites within the Toledo territory.

Requirements

• High school diploma or equivalent.
• At least 3 years of fire protection industry experience focused on kitchen suppression systems and portable fire extinguishers.
• Proven success in operations management, project management, service management, or a comparable leadership role.
• Strong working knowledge of fire safety codes and standards, including NFPA 10, NFPA 17A, and NFPA 96.
• Excellent leadership, communication, and interpersonal skills, with the ability to manage technicians and customers.
• Ability to prioritize and manage competing demands in a fast-moving service environment.
• Proficiency with scheduling, service management, and standard office software.
• Valid driver’s license with an acceptable driving record.
• Ability to travel regularly to customer sites, including commercial kitchens, by company vehicle.
• Ability to stand, walk, climb ladders, and work in commercial kitchens, including rooftops and tight spaces.
• Ability to lift and carry up to 50 pounds.
• Ability to perform prolonged computer and phone work in an office setting.
• Ability to communicate clearly by phone, email, video call, and in person.
• Ability to work around heat, noise, and kitchen conditions at customer sites with appropriate personal protective equipment.

Nice To Haves

• State of Ohio or Michigan fire equipment certifications for kitchen suppression and portable extinguishers.
• Manufacturer certifications such as Ansul, Amerex, or Pyro-Chem.
• Prior responsibility for a division or branch P&L.
• Experience selling or quoting fire protection services.
• Experience with a field service management platform.

Responsibilities

• Lead, schedule, coach, and supervise kitchen suppression and fire extinguisher technicians and support staff, including hiring, training, performance reviews, and safety accountability.
• Plan and oversee installations, inspections, maintenance, and repairs to ensure work is completed on time, on budget, and to code.
• Develop sales strategies, price work, quote repairs and new installations, and grow extinguisher and suppression accounts in the territory.
• Ensure jobs comply with local, state, and national fire codes and standards, including NFPA 10, NFPA 17A, and NFPA 96, as well as manufacturer requirements.
• Conduct field audits and quality checks of technician work and inspection reports.
• Serve as the division’s primary customer contact; resolve service issues, handle escalations, and build relationships with restaurant operators, facility managers, and AHJs.
• Manage division inventory, vehicles, tools, and equipment; coordinate with purchasing and warehouse staff to maintain materials and control costs.
• Coordinate shared projects with sales, service dispatch, other Silco divisions, and subcontractors.
• Review division financials and operating metrics and act on them.
• Identify and lead process improvements to improve speed, safety, and profitability, and stay current on industry trends and products.

Benefits

• Medical, dental, and vision insurance.
• Accident and illness insurance.
• Flexible Spending Account (FSA).
• Company-paid short-term disability and life insurance.
• 401(k) with company match.
• Paid holidays and generous paid time off.
• Tuition reimbursement and company-paid training and certifications.
• Up to 8 paid volunteer hours per year and dollar-for-dollar matching of charitable gifts.
• Company events and recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED