Operations Manager - Full-Time

Sweeping Corporation of America•Fredericksburg, VA

10d•Onsite

About The Position

The Operations Manager is responsible for guiding their team with clarity, confidence, and a motivating presence, building trust through open communication, approachability, and accountability. This role champions a safe, inclusive, and performance-driven culture, promoting engagement and ensuring compliance with safety policies. The Operations Manager executes branch-level strategies aligned with company goals, plans and schedules work weekly or monthly using routing tools to meet customer demand efficiently, and manages the branch’s profit and loss, making data-driven decisions to drive profitability. They monitor KPIs including revenue, labor costs, maintenance, and safety, and partner with sales to identify and pursue growth opportunities, supporting customer retention and account growth through exceptional service. This role sets clear goals and metrics, ensuring strong follow-through and owning outcomes by holding themselves and their team accountable for results. They manage staffing levels in alignment with business needs, oversee daily and weekly scheduling of work crews, and ensure optimal route execution. Employee management includes tracking hours, managing pay approvals, overseeing payroll submission, coaching employees on performance, administering discipline when necessary, and fostering strong employee relations. The Operations Manager uses data and reporting tools to drive continuous improvement and identify opportunities for operational efficiencies and growth, operating with the mindset of a business owner, solving problems independently, managing resources wisely, and planning for long-term success. They build strong, positive relationships with employees, customers, and cross-functional partners, serving as the face of their branch in the community and with clients. Collaboration with HR, Finance, Sales, Maintenance, and other departments is key to aligning operations, supporting initiatives, and ensuring service delivery. The role also involves promoting and representing the SCA brand with pride, helping to communicate the value of our services and maintain a high standard of professionalism. Regular and predictable attendance is required, meaning the ability to consistently report to work on time and as scheduled, with minimal unexcused absences, and being present and prepared to work throughout assigned shifts, reliably adhering to start times, breaks, and end times. This position is supervisory, responsible for the direct and/or indirect supervision of workers, including assigning work, monitoring performance, providing training and guidance, conducting performance evaluations, approving timecards, and participating in hiring, corrective action, and employment decisions as appropriate.

Requirements

1 year operations experience – waste management or driver operations a plus; jet vac experience highly preferred
1 year preferred management experience
High school diploma or equivalent
Must be available to respond to staffing or operational needs outside standard work hours.
Excellent communication & interpersonal skills
Works effectively across teams and departments to achieve shared goals
Plans, organizes, and executes initiatives efficiently, ensuring timelines and deliverables are met
Demonstrates reliability, accountability, and a commitment to high-quality results
Anticipates challenges, identifies solutions, and adjusts to evolving business needs
Lifting: Up to 25 lbs
Sitting/Standing: Primarily desk-based with moderate standing or walking
Dexterity: Ability to use computers, phones, and standard office equipment
Visual & Auditory: Normal or corrected vision and hearing sufficient for office work

Nice To Haves

bachelor’s degree preferred

Responsibilities

Guide your team with clarity, confidence, and a motivating presence.
Build trust through open communication, approachability, and accountability.
Champion a culture that is safe, inclusive, & performance driven.
Promote engagement & ensure compliance with safety policies.
Execute branch-level strategies aligned with company goals.
Plan and schedule work weekly or monthly using routing tools to meet customer demand efficiently.
Manage the branch’s profit and loss, making data-driven decisions to drive profitability.
Monitor KPIs including revenue, labor costs, maintenance, and safety.
Partner with sales to identify & pursue growth opportunities.
Support customer retention & account growth through exceptional service.
Set clear goals and metrics, ensuring strong follow-through.
Own outcomes by holding yourself and your team accountable for results.
Manage staffing levels in alignment with business needs.
Oversee daily and weekly scheduling of work crews & ensure optimal route execution.
Track hours, manage pay approvals, and oversee payroll submission.
Coach employees on performance, administer discipline when necessary, and foster strong employee relations.
Use data and reporting tools to drive continuous improvement and identify opportunities for operational efficiencies and growth.
Operate with the mindset of a business owner, solving problems independently, managing resources wisely, and planning for long-term success.
Build strong, positive relationships with employees, customers, and cross-functional partners.
Serve as the face of your branch in the community and with clients.
Partner with HR, Finance, Sales, Maintenance, & other departments to align operations, support initiatives, & ensure service delivery.
Promote and represent the SCA brand with pride, helping to communicate the value of our services and maintain a high standard of professionalism.
Consistently report to work on time and as scheduled, with minimal unexcused absences.
Be present and prepared to work throughout assigned shifts, and reliably adhere to start times, breaks, and end times.
Directly and/or indirectly supervise workers, including assigning work, monitoring performance, providing training and guidance, conducting performance evaluations, approving timecards, and participating in hiring, corrective action, and employment decisions as appropriate.