Operations Manager

Eastlink • Sudbury, ON

13d • Hybrid

About The Position

Eastlink is currently seeking an Operations Manager to coach, lead and support experienced in-field technical teams based in the Sudbury, ON area. The ideal candidate is required to reside in or be willing to relocate. Reporting to the Director of Operations, the Operations Manager is responsible for providing leadership and support to a skilled in-field technical team. Accountable for employee development, the Operations Manager will provide coaching to Technicians in the field and look for opportunities to increase the efficiency and effectiveness of their team with a focus on providing a better experience for Eastlink customers. The Operations Manager will leverage reporting in order to contribute to the organization in a way that positively impacts performance metrics and Customer Experience Score (CES) with strong consideration to Eastlink’s Core Values. Fostering a safety-first culture, the Operations Manager will ensure their team has the knowledge, skill set and resources to achieve their goals.

Requirements

• Post-secondary education is required.
• Minimum 3 years of previous leadership experience coupled with a proven track record of coaching/mentoring employees to reach their full potential.
• Technical aptitude and interest in keeping up-to-date with changing technology.
• Experience leading a unionized team.
• Exposure to managing a department budget.
• Strong computer skills working with programs such as Microsoft Office Suite and exposure to job specific software programs; comfortable working on multiple devices (computer, tablet, smartphone).
• Experience analyzing and interpreting data.
• Valid driver’s license coupled with a satisfactory driver’s abstract and criminal background check.

Nice To Haves

• Experience within the Telecommunications industry considered to be an asset.

Responsibilities

• Providing leadership and support to a skilled in-field technical team.
• Coaching Technicians in the field.
• Increasing the efficiency and effectiveness of their team.
• Leveraging reporting to positively impact performance metrics and Customer Experience Score (CES).
• Ensuring their team has the knowledge, skill set and resources to achieve their goals.
• Fostering a safety-first culture.

Benefits

• Continuous improvement through listening, learning and adapting.
• Developing and training the team "on the ground".
• Onboarding experience.
• Future growth opportunities within the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree