Operations Manager, Dell

CTDI•Everman, TX

1d•Onsite

About The Position

The Operations Manager oversees the day-to-day operations of a warehouse, managing and coordinating departments to ensure smooth workflow, drive P&L results, and achieve operational goals. The role includes overseeing production processes, managing budgets, implementing efficiency improvements, and ensuring compliance with company policies and industry regulations. The position is 1st shift, 6:00 AM–2:30 PM, Monday through Friday, in a warehouse environment. CTDI is an engineering, repair, and logistics company with more than 11,000 U.S. employees across over 60 U.S. operations and more than 20,000 employees worldwide.

Requirements

At least 5 years of leadership experience, preferably in a high-volume, fast-paced production, manufacturing, distribution, warehousing, or service environment, including experience with P&L or budgets.
Ability to manage a demanding workload, prioritize tasks, and consistently meet deadlines.
Strong analytical and numerical skills, including the ability to analyze data, identify trends, and make data-driven decisions.
Ability to work independently and engage proactively in a warehouse setting.
Proficiency with warehouse management systems (WMS), inventory control software, and MS Office.
Strong leadership and interpersonal skills, including the ability to communicate effectively, motivate, and influence people at all organizational levels.
Problem-solving and decision-making skills, with a strategic, results-focused mindset and commitment to continuous improvement.
Knowledge of project management and the importance of prioritizing deadlines.
General knowledge of OSHA standards.
Bachelor's degree in a related field or equivalent hands-on experience; a bachelor's degree is preferred.
Must be at least 18 years of age.
Must be authorized to work in the United States; the position does not qualify for visa sponsorship.

Nice To Haves

Experience working with UKG and Kronos.
Experience supervising temporary staff.
Technical background.
Advanced capability in flexing communication style.

Responsibilities

Supervise and coordinate daily warehouse activities, including receiving, storage, order fulfillment, and shipping, ensuring timely and accurate execution.
Develop and implement operational policies, procedures, and standards to streamline workflow, improve productivity, and enhance efficiency.
Manage reports, statistical analysis, and daily P&L reporting, including participation in daily P&L calls with Corporate management as needed.
Monitor inventory levels, track stock movements, and optimize inventory management to minimize stockouts, overstock, and holding costs.
Meet or exceed daily KPIs and provide accurate reporting that consistently exceeds customer expectations.
Lead and motivate warehouse staff by providing guidance, training, and performance feedback.
Collaborate with logistics, procurement, customer service, and other cross-functional teams to coordinate warehouse operations and address customer needs.
Communicate with Corporate management and customers to ensure adherence to SLAs, meet customer expectations, and promptly resolve issues.
Address and resolve employee concerns as part of employee relations initiatives.
Provide next-level support for escalated issues during work shifts.
Coordinate with Corporate on escalations requiring corporate resources, such as IT and network support, for troubleshooting or process improvement.
Use warehouse management systems and other technology to track inventory, monitor performance metrics, and generate reports for analysis and decision-making.
Ensure compliance with health and safety regulations, company policies, and industry standards.
Perform other duties as assigned based on the needs of the warehouse's business.