Operations Manager

Sincere Hospitality•Humble, TX

12d•Onsite

About The Position

Sincere Hospitality is actively hiring for an Operations Manager. Sincere Hospitality is a brand-new management company founded on the basis of placing people at the heart of everything we do. We are dedicated to fostering a culture of care, respect, and genuine hospitality that embraces our guests, team members, and the communities we serve. Do you find it easy to be sincere? Do you understand the importance of a great first impression? Do you enjoy overcoming challenges as a team and staying ahead of the game when it comes to your profession? If you relate to any of these qualities, this could be the fulfilling job you are looking for!

Requirements

2-4 years of experience as a Hotel Manager or in a management role within the hospitality industry
Proven track record of successfully managing all aspects of hotel operations
Proficiency in Microsoft Office
Must be available to work morning and evening shifts
Must be available to work on weekends & holidays
Must be available to be on call
Know and follow our Core Values; using them to inform actions and decisions every day.
Embody kindness and be willing to initiate the trust-building dynamic in a relationship; be it with colleagues, clients, or customers.
Follow your curiosity. Ask questions and seek answers. We believe in never saying no to curiosity and will always be happy to offer advice, explore possibilities, and be open to change.
Act with a high degree of integrity, especially when it concerns your colleagues and customers' personal information, records, and belongings.
Take ownership and know that you are empowered to identify opportunities, solve problems, and contribute proactively.

Nice To Haves

Brand Experience (Preferred)

Responsibilities

Maintain an unwavering focus on guest satisfaction, implementing strategies that consistently exceed customer expectations.
Utilize a "hands-on" approach to build and maintain strong relationships with guests and employees, as well as key clients, corporate accounts, and industry partners.
Ensure the seamless operation of all hotel departments, including front desk, housekeeping, food and beverage, and maintenance.
Uphold and enforce high standards of cleanliness, service, and overall guest experience.
Stay abreast of industry regulations and ensure the hotel's unwavering compliance with all applicable laws and standards.
Answers calls, texts, and emails as appropriate; responding to each inquiry in a timely manner.
Purchases supplies or coordinate services from outside vendors and manages these relationships.
Promptly and effectively handles guest requests and complaints with professionalism, tact, and a courteous manner, seeking solutions that align with the hotel's policies.
Assign duties to staff and provide training or other assistance to ensure consistency with regard to hotel policies, operations procedures, safety standards, and quality service.
Host regular team meetings to communicate updates, share feedback, and address any issues.
Demonstrate a keen ability to manage budgets, financial reports, and revenue streams.
Identify opportunities for cost savings and revenue enhancement to ensure financial success.
Collaborate with the marketing team to craft and implement effective sales and marketing strategies.
Proactively drive revenue growth through strategic sales initiatives.
Monitoring of rooms inventory, availability, and rates.
Quickly establish rapport with guests to create memorable moments.
Lead, motivate, and oversee a diverse team, creating a positive and collaborative work environment.
Monitor staff performance, provide constructive feedback, and resolve employee issues.
Recruits, interviews, hires, and trains new staff.
Oversees the daily operations and scheduling of the hotel.
Oversees their direct reports performance and provides constructive and timely feedback and evaluations.
Handles discipline and termination of employees in accordance with hotel policy.