Operations Manager - ANC Airport

Reimagined Parking • Anchorage, AK

5d • Onsite

About The Position

At Reimagined Parking, we believe great people drive great results. That’s why we prioritize our teams, champion a positive culture, and relentlessly pursue excellence.

Reimagined Parking is seeking a highly motivated and experienced Airport Operations Manager to oversee daily shuttle operations at ANC Airport. This role focuses on delivering exceptional customer service, personnel management, location profit and loss analysis, revenue generation, client management, operational logistic and team development. If you are a leader with a passion for ensuring the best customer experience and driving business success, we encourage you to apply.

Requirements

• Minimum of 3–5 years of supervisory or management experience in transportation, parking, or related operations.
• Strong focus on customer service and client satisfaction.
• Client relationship management skills.
• Airport or transit operations experience strongly preferred.
• Excellent leadership, communication, and problem-solving skills.
• Strong knowledge of DOT, OSHA, and airport safety regulations.
• Ability to manage multiple priorities in a dynamic, high-volume environment.
• Proficiency in Microsoft Office Suite and scheduling/dispatch software.
• Valid driver’s license with a clean driving record
• Must successfully pass a background check, in accordance with company policy and applicable laws
• Must be authorized to work in the United States and able to provide documentation verifying eligibility, as required by the Department of Homeland Security. Reimagined Parking participates in the E‑Verify program to confirm employment eligibility.

Nice To Haves

• Airport or transit operations experience

Responsibilities

• Ensure an exceptional and seamless customer experience for every parker
• Recruit, train, and develop a high-performing team. Provide leadership and mentorship to staff, setting clear goals and expectations.
• Analyze financial data for assigned parking locations to make informed decisions regarding budgeting, pricing, and resource allocation. Implement cost-control measures to maximize profitability.
• Maintain excellent relationships with clients, addressing inquiries, and proactively addressing any concerns. Ensure client needs are met and expectations are exceeded.
• Foster a culture of professionalism, accountability, and teamwork. Train and develop staff to provide exceptional customer service.
• Manage a team of 10-20 employees, including shuttle drivers and support staff.
• Manage daily shuttle operations, ensuring timely and safe transportation services across designated routes and schedules.
• Lead and support shuttle drivers, ensuring adherence to company policies, customer service standards, and regulatory requirements.
• Oversee a 24/7 operational location, ensuring continuous service delivery, shift coverage, and operational excellence across all hours.
• Respond to and resolve operational issues, including vehicle breakdowns, delays, and customer complaints, with urgency and professionalism
• Please note this job description is not designed to cover or contain an all‐inclusive list of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice

Benefits

• Generous Paid Time Off: Enjoy 20 days of paid time off, plus 7 paid holidays, so you can rest and recharge.
• Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.
• Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.
• 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.
• Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.
• Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed