Airport Operations Specialist

Reno-Tahoe Airport Authority • Reno, NV

2d • Onsite

About The Position

Airport Operations Specialist (Terminal Operations) Reno-Tahoe Airport Authority (RTAA) is looking for dedicated professionals to join our Airport Operations Specialists team. This critical role provides security, customer service, and terminal operations support to ensure the safety, security, and satisfaction of all airport passengers, tenants, and visitors. You'll serve as the eyes and ears of the airport, performing patrols, managing access control, responding to incidents, supporting travelers, and ensuring federal, state, and local regulations are upheld. This recruitment may close at any time after 11:59pm May 25th, 2026. Applicants must be available to work all shifts (day, swing, and graveyard) 7 days a week including holidays. Shift assignments are determined by seniority using a shift bid system.

Requirements

• Graduation from high school or equivalent certificate. An equivalent combination of directly related security experience and/or training may be substituted for the degree on a year for year basis.
• Two (2) years of experience involving regular and consistent direct public contact / communication giving or providing information and instructions both orally and in written form.
• A valid Driver’s License is required at the time of application.
• Sufficient clarity of vision to clearly distinguish objects both near and at a distance of 20 feet, peripheral vision, depth perception, night vision, and color vision, to identify vehicles, license plates, markings, access badges, and people.
• The ability to reach with hands and arms.
• Sufficient dexterity to enable regular use of hands and fingers to operate, handle and feel various types of objects, tools and/or controls.
• The ability to stand and/or walk for an extended period of time, with little to no sitting.
• The ability to respond quickly on foot to door alarms or other incidents.
• The ability to kneel, crouch down, stoop, crawl, twist, climb.
• Strong communication and interpersonal skills
• Sound judgment, emotional intelligence, and adaptability under pressure
• Attention to detail and situational awareness
• Ability to work collaboratively with law enforcement, TSA, airlines, and the public
• Professionalism, accountability, and a positive team attitude
• Strong knowledge of or willingness to learn: TSA regulations, Airport emergency response procedures, Access control systems, RTAA Rules & Regulations

Nice To Haves

• Previous experience as a security guard with heavy emphasis on customer service is preferred.

Responsibilities

• Provide high-visibility security presence in all areas of the terminal and airfield
• Conduct screening and inspection of vehicles, people, goods, and facilities
• Respond to alarms, security breaches, and emergencies calmly and effectively
• Enforce airport rules, issue citations, and manage lost & found services
• Support the flow of vehicle and pedestrian traffic, especially curbside and during peak hours
• Act as a point of contact for tenants, contractors, and the public
• Write clear reports, log incidents, and provide situational updates to management
• Assist with terminal equipment issues, crowd control, and emergency response operations
• Deliver excellent customer service and act as an ambassador of the RTAA

Benefits

• 100% employer paid contributions to the Nevada PERS retirement program
• 100% employer paid health insurance for the employee (effective first day of the month after your hire date)
• Paid vacation (effective immediately)
• Sick leave
• 14 paid holidays per year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED