Operations Manager

Marriott•Everett, WA

11d•Onsite

About The Position

The Delta Hotels by Marriott Seattle Everett is hiring a hands-on Operations Manager to partner closely with the General Manager in leading a high-volume, full-service property. This role involves leading the Guest Service Department while also contributing across the entire hotel, driving execution, solving problems in real time, and supporting a wide range of operational needs. The ideal candidate will have a strong hotel operations background, ideally with Marriott experience, and the ability to thrive in a fast-moving environment while keeping the team aligned and supported. This is a dynamic role where priorities shift based on operational needs, requiring the manager to address guest concerns, staffing gaps, and projects or events as they arise. The Operations Manager will actively manage the hotel through the Property Management System, balancing the house, overseeing pre-arrival planning, VIP and group needs, billing accuracy, guest care, and corporate account requirements. A consistent presence at the Front Desk is expected, leading from the front and supporting the team in real time. This position is for someone experienced in busy hotels and comfortable managing varied, real-time operations.

Requirements

3-5+ years hotel operations experience with Guest Service leadership
Hotel property management system (PMS) software – Opera, preferred
Comfortable operating without constant direction or repeated routine
Strong problem-solver who can prioritize quickly and shift gears easily
Ability to influence and align departments not directly under your oversight, while maintaining clear leadership within your areas of responsibility
Visible, hands-on leader who leads from the floor
Clear communicator who keeps teams aligned

Nice To Haves

Marriott experience

Responsibilities

Lead and manage the Guest Services team
Serve as Manager on Duty, addressing guest concerns and operational escalations with professionalism and care
Partner directly with the GM on day-to-day operations across all departments
Support department leaders while reinforcing accountability and follow through across the property
Take ownership of the guest experience, including service recovery, elevated guest recognition, thoughtful responses to guest reviews, and maintaining a smooth overall flow
Develop a strong understanding of both Marriott International and Delta Hotels brand standards, and guide teams in consistently applying them across departments and procedures
Create and manage Guest Service Department schedules, while supporting other departments with their staffing and scheduling needs
Collaborate with Sales, Housekeeping, Food & Beverage, Accounting, HR, and Engineering as a key driver of operational success
Maintain an active presence in the lobby, anticipating guest needs and resolving challenges with poise and intention