Operations Manager
Elite Parking Services of America Inc•Jacksonville, FL
•$50 - $70•Onsite
About The Position
The Operations Manager is responsible for the day-to-day execution, performance, and financial health of assigned parking and transportation locations. This role serves as the primary operational owner, ensuring teams & all services at the facility are properly staffed, trained, compliant, financially accountable, and delivering service that meets or exceeds client expectations. Success in this role requires strong leadership & proactive management capabilities, disciplined service execution within a structured environment, comfort with data, budgets, P&Ls, and KPIs, capable of implementing maintaining & adhering to service standards, and the ability to lead from the front when necessary (yes, sometimes that means jumping in when the bench is empty).
Requirements
- Proven leadership experience in parking, transportation, hospitality, or multi-site service operations
- Proven experience implementing service standards & corporate brand ID at remote client locations
- Strong understanding of staffing models, demand analysis, scheduling, and labor management
- Ability to effectively delegate service task to team members in order to drive minimum contract SLAs
- Comfort with KPIs, financial reports, budgeting, forecasting, and performance dashboards
- Ability to balance client expectations with operational realities while increasing client engagement and satisfaction scores
- Strong communication, proactive follow-up, perseverance, and accountability skills
- Willingness to be hands-on when operational conditions require it
- Minimum 5 years in management & progressive leadership capacity
- Minimum 3 years experience in Remote Client Management Services
- Minimum 1 year experience developing implementing & utilizing service P&L, Budget Management, Demand Analysis, Service KPI
- Minimum 3 Years Experience Implementing Corporate Service Brand and Service Model to remote client locations
Nice To Haves
- Bachelors Degree in Business Administration, Finance, Accounting, and Management
Responsibilities
- Leading location teams through clear expectations, consistent follow-up, and performance accountability
- Creating, managing, and adjusting schedules to meet operational demand and staffing models
- Managing overall location performance as defined by COO expectations and vehicle/seat numbers
- Interviewing, onboarding, evaluating, and developing team members
- Providing continuous training and reinforcement of service, safety, and operational standards
- Filling in operationally when no on-call personnel are available to cover absences
- Building leadership depth at the location level to allow delegation, elevation, and scalability
- Managing day-to-day client relationships and acting as the primary operational point of contact
- Ensuring consistent, high-quality customer service delivery across all shifts
- Driving customer engagement initiatives, including survey participation and feedback programs
- Monitoring service trends and implementing corrective actions when service levels fall below expectations
- Supporting client retention through proactive communication and issue resolution
- Ensuring all assigned COO action items are completed accurately and on time
- Leading and participating in weekly operational huddles
- Managing locations in alignment with documented EOS standards and processes
- Conducting ongoing client meetings to review performance, expectations, and improvements
- Ensuring consistent execution of client-specific operating plans
- Ensuring all operational data from every shift is captured accurately in company systems
- Maintaining timely and accurate KPI reporting to track trends and resource utilization
- Providing required reports to clients in accordance with their COO or contractual requirements
- Identifying operational risks and implementing corrective or preventative actions
- Supporting compliance with company, client, and regulatory standards
- Managing revenue performance and revenue protection
- Controlling expenses and ensuring alignment with approved budgets
- Developing and forecasting operating budgets for assigned facilities
- Ensuring contractual revenue and expense performance is achieved
- Overseeing purchasing of supplies, services, and equipment required for operations
- Managing and developing team members with financial responsibilities within their scope
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What This Job Offers
Job Type
Full-time
Career Level
Manager
