Operations Manager

CVS Health•Annapolis, MD

About The Position

The Operations Manager is a member of the Store Management team and helps fulfill CVS Health’s purpose of helping people on their path to better health by driving store execution and performance and building customer loyalty through excellent service. Under the supervision of the Store Manager, this role maintains an engaged and productive store team through leadership, initiative, and leading by example. The Operations Manager supports the Store Manager in the overall leadership and strategic operation of a CVS/pharmacy store, including store management, supervision and policy implementation; sales and inventory management; employee staffing, training and development; financial management; and customer-service leadership. This role is not part of the CVS/pharmacy Retail Management Development Program, and Operations Managers are not eligible for direct promotion to Store Manager. The position is full-time, with a flexible schedule that may include early-morning, overnight, and weekend shifts. Overtime may be needed, and the employee must respond to urgent store issues. The anticipated schedule is 40 hours per week. The typical pay range is $20.00–$34.00 per hour, with the actual offer depending on factors such as experience, education, and geography. The full-time position is eligible for a benefits package that includes medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Requirements

Deductive reasoning ability, advanced analytical skills, and computer skills.
Advanced communication, leadership, supervision, and influencing skills.
Ability to work a full-time flexible schedule, including some early-morning, overnight, and weekend shifts.
Ability to work overtime as needed and respond to urgent store issues.

Nice To Haves

Experience as a retail manager or supervisor.
High school diploma or equivalent is preferred but not required.

Responsibilities

Lead others and work effectively with store crews.
Supervise, assign, and direct store crew activities.
Communicate information to store crew and supervisors openly and in a timely manner.
Support the Store Manager with action plans for operational and service improvement.
Assist customers with questions, problems, and complaints.
Promote CVS customer service practices by greeting customers, offering help, and thanking them.
Support overall store management, supervision, and policy implementation.
Support sales and inventory management, employee staffing, training and development, financial management, and customer-service leadership.
Maintain an engaged and productive store team through leadership, initiative, and leading by example.