Operations Manager, Warehouse
About The Position
Factor, a brand of HelloFresh, is seeking an Operations Manager, Warehouse to support their Aurora, IL location. This role involves overseeing strategic operations within receiving, shipping, storage/distribution, and logistics. The Operations Manager will direct and guide associates, leads, and supervisors, working alongside the team to ensure maximum productivity. A key aspect of this role is cultivating a culture aligned with HelloFresh's core values, ensuring high levels of internal and external customer service, and managing essential warehouse functions to maintain productivity and technical integrity. The position also involves performing internal audits, coordinating with production to optimize reliability and minimize costs, creating and implementing processes, and relaying quality philosophy to all warehouse personnel. The Operations Manager will play an active role in continuous improvement teams, design and implement training programs, interact with procurement for inventory management, address audit nonconformities, conduct management reviews, and ensure documentation controls are appropriate. They will also assist the management team, provide necessary tools, training, and corrective direction to employees.
Requirements
- Associate’s degree or related management work experience.
- At least 5 -7 years of work experience in warehouse management, should be combined with a demonstrated track-record of accomplishments as a manager, and with satisfying customers in technology-driven, developing companies.
- Technical: computer literacy to input information into the computer
- Able to take direction and relay information to employees
Nice To Haves
- A Leader: train and develop a large group of employees
- Performance Manager of warehouse employees
- Problem Solver/Analytical
- Detailed Oriented and Results Driven
- Communicator: speak to employees with tact and diplomacy
- Time Manager: tracking/monitoring production and maintaining productivity
Responsibilities
- Oversee the strategic operations within the functional areas of receiving, shipping, storage / distribution of goods, and logistics.
- Direct activities and provide coaching and guidance to associates, leads, and supervisors.
- Work alongside and with the team, providing guidance as needed to ensure maximum productivity.
- Work with senior Management to complete the given directives of the Company.
- Responsible for ensuring compliance with all safety, GMP and SQF policies/procedures, as well as adherence to PPE/hygiene policies.
- Ensure a high level of internal and external customer service. Investigate (and correct) customer issues and complaints.
- Manages the department engaged in essential warehouse functions (receiving, shipping, and distribution) to ensure high productivity and high technical integrity.
- Performing internal audits.
- Coordinate objectives with production procedures in cooperation with other plant managers to maximize product reliability and minimize costs.
- Create and implement processes and procedures.
- Relay quality philosophy to all warehouse personnel.
- Maintain active role on internal continuous improvement teams.
- Design, develop and implement warehousing training programs based on quarterly performance reviews
- Interact with procurement to ensure adequate supply of all inventory and ingredients.
- Addressing nonconformities from previous internal and external audits.
- Conducting a management review of the warehouse essential functions.
- Following-up on and closing pending preventive and corrective action requests.
- Ensuring that documentation and design controls are appropriate for organization.
- Assisting the management team and provide support as necessary.
- Provide all employees with necessary tools, proper training and corrective direction.
Benefits
- Competitive Salary & 401k company match that vests immediately upon participation
- Generous parental leave of 16 weeks & PTO policy
- $0 monthly premium and other flexible health plans
- 75% discount on your subscription to HelloFresh (as well as other product initiatives)
- Company sponsored outings & Employee Resource Groups
- Collaborative, dynamic work environment within a fast-paced, mission-driven company
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
