Operations Manager, Stores

Sephora • Toronto, ON

5d • CA$54,800 - CA$68,500 • Onsite

About The Position

At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.

As Operations Manager, Stores, you are responsible for managing all Operations related aspects of a specific Sephora store location. This includes direct management of all members of the Operations team. You will regularly support in areas such as staffing of the operations, overnight stock team, operations leadership team and the overall execution of Sephora operations standards within the store.

Requirements

• Two to four years’ experience in a similar role at a similar volume store or equivalent internal experience.
• Excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
• Proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

Responsibilities

• Lead the operations of the store. Ensure execution of all operations focused processes for the store and that all are completed per company standard.
• Manage the inventory of the store. This includes shipping, receiving, and returning merchandise, cycle counting and ensuring that all processes are completed within company guidelines and timeframes.
• Manage the merchandising concepts and on-stage visuals are within company standard. Manage all in-house and/or third-party cleaning crews ensuring that they are adhering to agreed-upon standards by providing feedback, coaching and escalation as necessary.
• Manage the process of maintaining appropriate budget and quantity of supplies, testers and samples for the store.
• Participate in the management of all performance management situations for the operations team. Ensure timely feedback for improvement is delivered and followed up on as necessary.
• Regularly act as the Manager on Duty within the store. Engage with Beauty Advisors and clients on the sales floor whenever possible.
• Be seen as the expert by demonstrating a strong understanding of the stores sales performance and staffing and payroll as well as all other controllable expenses within the store.

Benefits

• Performance-based bonus opportunities
• Competitive benefits program
• Robust learning and development initiatives aimed at promoting employee support and recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed