Operations Manager - Rheumatology

St. Elizabeth Healthcare•Edgewood, KY

6d•Onsite

About The Position

The Operations Manager – Ambulatory Practice is responsible for the management of ambulatory practice operations, including associate supervision, both clinical and administrative operations, and meeting and/or exceeding organizational goals and objectives relating to operating budget and revenue cycle management. The Operations Manager – Ambulatory Practice is a highly visible position that is always responsible for creating a positive impression with patients, physicians and other visitors he/she encounters, both in person and on the phone. Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background.

Requirements

Associate degree
Must have a valid driver’s license for local travel between work locations.
Ability to manage and prioritize multiple tasks, knowledge of Excel, Word, Outlook and PowerPoint and the ability to learn other computer skills.
Must have good organizational skills and work professionally with doctors, hospital administration and management, SEH employees, and the public.
3 years’ experience in the medical industry
1 year experience supervising people

Responsibilities

Understand and uphold the Mission, Vision, and Values of the organization.
Communicate goals & objectives regarding quality, patient experience, financial performance, and other stated measures as appropriate.
Maintain associate schedule and appropriate staffing levels to ensure efficient workflow and patient care.
Collaborate with Clinical Coordinator (if applicable) to ensure adequate staffing levels to support practice operations in the ambulatory practice location(s).
Collaborate with Human Resources to interview candidates for open positions.
Oversee associates working at the practice location(s), including effective new associate orientation & onboarding, time & attendance, performance management, and talent development.
Ensure a supportive environment to maintain associate retention.
Resolve associate and/or provider issues, utilizing leadership and HR assistance as appropriate.
Address performance concerns proactively and document immediately, thoroughly, and accurately.
Consult with leadership and HR as appropriate to address performance issues.
Conduct meetings at appropriate frequency with associates and providers to align workflows and processes to meet organizational and clinic goals for the practice locations.
Review performance goals and objectives, give and receive feedback regarding the work environment, patient experience, quality outcomes, and financial performance of the practice location(s).
Conduct and/or facilitate training and development opportunities as appropriate for associates and providers.
Communicate and administer policies and procedures as outlined.
Consult with leadership and HR as appropriate to address policy and procedure issues.
Attend leadership meetings and other mandatory meetings as required/requested.
Work with the Central Business Office to improve revenue cycle management and net collections through established workflow processes.
Direct and provide oversight of compliance to CMS, JCAHO, and St. Elizabeth safety policies and regulatory and accreditation standards of all Ambulatory practice locations.
Coach associates to meet established quantitative/qualitative standards.
Other duties as assigned