Operations Manager / People Leader

Orkin LLC • Baltimore, MD

3d

About The Position

As an Operations Manager / People Leader with Orkin, you will lead a branch team to deliver high-quality service and achieve business goals. After an initial 90 days of training, you will assume leadership of a branch location. The role focuses on growing revenue, managing expenses and profitability, developing employees, and building a positive, accountable team culture. It may serve as a stepping stone to a Regional Leadership position.

The position involves field work and travel for branch office visits 25% of the time. Candidates must be willing to relocate within the division geography for higher roles and obtain the appropriate pesticide license within their first 90 days of employment. The work also includes physical tasks in varied environments and weather conditions.

Requirements

• Bachelor’s degree or equivalent work experience.
• Documented success driving revenue for a Home Services company.
• Ability to obtain the appropriate pesticide license within the first 90 days of employment; the company pays for it.
• Ability to work independently in the field and manage route-based assignments.
• 5–7 years of multi-operational or sales management experience with a results-driven company.
• 5–7 years of P&L responsibility experience and an acute understanding of expense control strategies.
• 5–7 years of demonstrated customer relations experience.
• 5–7 years of experience with P&L management and business processes.
• 5–7 years of operations or sales management experience with a results-driven company.
• 5–7 years of proven ability to achieve profitable growth.
• 5–7 years of mentoring, coaching, motivating, and training experience.
• Willingness to travel in the field for branch office visits 25% of the time.
• Willingness to relocate within the division geography for higher roles.
• Ability to safely use a ladder within the manufacturer's weight capacity, lift and carry up to 50 lbs., access crawl spaces, attics, confined spaces, and rooftops, and work in all types of weather conditions.

Nice To Haves

• 2–5 years of experience in a service industry or recurring revenue business.
• 2–5 years of sales experience and/or sales management experience.

Responsibilities

• Assume leadership of a branch location after completing an initial 90 days of training.
• Travel in the field for branch office visits 25% of the time.
• Inspire the team to deliver high-quality service, accept constructive feedback, and continually improve.
• Drive revenue generation and growth through daily activity check-ins and accountability for results.
• Manage the branch Profit and Loss statement and strategically invest in growth while balancing expense margins.
• Ensure compliance with local, state, and federal laws and regulations.
• Ensure accountability for and compliance with company vehicle policies and procedures.
• Recruit, hire, mentor, evaluate, and coach employees.
• Drive sales initiatives and results.
• Identify best practices, cost savings, and customer service improvements.
• Collaborate with Senior Leadership and Human Resources on hiring, promotions, succession planning, performance improvement, and termination decisions.
• Promote positive employee relations, foster high morale, and uphold company operating standards.
• Maintain technical industry knowledge and expertise in pest, termite, sales, and operational management.

Benefits

• Company vehicle.
• Medical, dental, vision, maternity, and life insurance.
• 401(k) plan with company match.
• Employee stock purchase plan.
• Paid Time Off and Paid Holidays.
• Employee discounts.
• Tuition reimbursement.
• Dependent scholarship awards.
• Comprehensive training programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager