Operations Manager / People Leader

Orkin LLC•Warrenton, VA

About The Position

As an Operations Manager / People Leader with Orkin, you will lead a branch team delivering service for residential and business customers. After completing an initial 90 days of training, you will assume leadership of a branch location. The position focuses on growing the business, achieving financial goals, building a high-performing team, and fostering a positive, accountable workplace culture. It is described as a stepping stone to a Regional Leadership position. The role requires field travel for branch office visits 25% of the time and the ability to relocate within the division geography for higher-level roles. The manager oversees revenue growth, operational performance, P&L and expense management, regulatory and company-policy compliance, hiring and employee development, sales initiatives, customer service, and employee relations. The position also requires maintaining technical industry knowledge in pest, termite, sales, and operational management.

Requirements

Bachelor’s degree or equivalent work experience.
Documented success driving revenue for a Home Services company.
Ability to obtain the appropriate pesticide license within the first 90 days of employment; the company pays for it.
Ability to work independently in the field and manage route-based assignments.
5–7 years of multi-operational or sales management experience with a results-driven company.
5–7 years of P&L responsibility experience and an acute understanding of expense control strategies.
5–7 years of demonstrated customer relations experience.
5–7 years of experience with P&L management and business processes.
5–7 years of operations or sales management experience with a results-driven company.
5–7 years of proven ability to achieve profitable growth.
5–7 years of mentoring, coaching, motivating, and training experience.
Safely use a ladder within the manufacturer's weight capacity.
Lift and carry up to 50 lbs.
Safely access crawl spaces, attics, confined spaces, and rooftops.
Ability to work in all types of weather conditions.

Nice To Haves

2–5 years of experience in a service industry or recurring revenue business.
2–5 years of sales experience and/or sales management experience.

Responsibilities

Assume leadership of a branch location after completing an initial 90 days of training.
Travel in the field for branch office visits 25% of the time.
Inspire the team to deliver high-quality service, accept constructive feedback, and pursue continual improvement.
Drive revenue generation and growth through daily activity check-ins and accountability for results.
Manage the branch's P&L, strategically invest in growth, and balance expense margins.
Ensure compliance with local, state, and federal laws and regulations.
Ensure accountability for and compliance with company policies and procedures for company vehicles.
Recruit, hire, mentor, evaluate, and coach employees.
Drive sales initiatives and results.
Identify best practices, cost savings, and initiatives to improve customer service.
Collaborate with Senior Leadership and Human Resources on hiring, promotions, succession planning, performance improvement, and termination decisions.
Promote positive employee relations, foster high morale, and uphold company operating standards.
Maintain technical industry knowledge and expertise in pest, termite, sales, and Operational Management.

Benefits

Compensation of $75,000–$90,000 per year with opportunities for additional earnings.
Company vehicle.
Comprehensive benefits package including medical, dental, vision, maternity, and life insurance.
401(k) plan with company match.
Employee stock purchase plan.
Paid Time Off and Paid Holidays.
Employee discounts.
Tuition reimbursement.
Dependent scholarship awards.
Comprehensive training programs.