Operations Manager / People Leader

Orkin LLC • Wilkes-Barre, PA

4d

About The Position

As an Operations Manager / People Leader with Orkin, you will lead a branch team delivering service to residential and business customers. After an initial 90 days of training, you will assume leadership of a branch location. The role focuses on growing the business, achieving financial goals, developing employees, and maintaining a positive, high-performing culture. It may serve as a stepping stone to a Regional Leadership position.

The position includes field travel for branch office visits 25% of the time. Candidates must be able to relocate within the division geography for higher roles. Orkin offers compensation of $75,000 to $90,000 per year, with opportunities for additional earnings, a company vehicle, benefits, and training programs.

Requirements

• Bachelor’s degree or equivalent work experience.
• Documented success driving revenue for a Home Services company.
• Ability to obtain the appropriate pesticide license within the first 90 days of employment; the license is company-paid.
• Ability to work independently in the field and manage route-based assignments.
• 5–7 years of multi-operational or sales management experience with a results-driven company.
• 5–7 years of P&L responsibility experience and a strong understanding of expense-control strategies.
• 5–7 years of demonstrated customer relations experience.
• 5–7 years of experience with P&L management and business processes.
• 5–7 years of operations or sales management experience with a results-driven company.
• 5–7 years of proven ability to achieve profitable growth.
• 5–7 years of experience mentoring, coaching, motivating, and training.
• Ability to safely use a ladder within the manufacturer's weight capacity.
• Ability to lift and carry up to 50 lbs.
• Ability to safely access crawl spaces, attics, confined spaces, rooftops, and similar areas.
• Ability to work in all types of weather conditions.

Nice To Haves

• 2–5 years of experience in a service industry or recurring revenue business.
• 2–5 years of sales experience and/or sales management experience.

Responsibilities

• Assume leadership of a branch location after completing an initial 90 days of training.
• Travel in the field for branch office visits 25% of the time.
• Inspire the team to deliver high-quality service, accept constructive feedback, and continually improve.
• Drive revenue generation and growth through daily activity check-ins and accountability for results.
• Manage branch operations, including a Profit and Loss (P&L) statement, and strategically invest in growth while balancing expense margins.
• Ensure compliance with local, state, and federal laws and regulations.
• Ensure accountability for and compliance with policies and procedures for Company vehicles.
• Recruit, hire, mentor, evaluate, and coach employees.
• Drive sales initiatives and results.
• Identify best practices, cost savings, and initiatives to improve customer service.
• Collaborate with Senior Leadership and Human Resources on hiring, promotions, succession planning, performance improvement, and termination decisions.
• Promote positive employee relations, foster high morale, and uphold company operating standards.
• Maintain technical industry knowledge and expertise in pest and termite services, sales, and operational management.

Benefits

• Company vehicle.
• Medical, dental, vision, maternity, and life insurance.
• 401(k) plan with company match.
• Employee stock purchase plan.
• Paid Time Off and Paid Holidays.
• Employee discounts.
• Tuition reimbursement.
• Dependent scholarship awards.
• Comprehensive training programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager